Implementation Manager

Mysa

  • St John's, NL
  • Permanent
  • Temps-plein
  • Il y a 1 mois
Hello. Is it YOU we're looking for?Cozy greetings from the Mysa team! We're a company founded on people-first culture, fueled by our mission to lead the global shift toward electrification. Through the creation of life-simplifying smart HVAC controls for homes and businesses, we're helping our customers save energy, money, and the planet we share.We are looking to fill an Implementation Manager role for our Customer Support Team.This role requires the candidate to be located in St John's, NL, Canada.At Mysa HQ, we've proven that commercial thermostats aren't just equipment-they're game-changers. Over the past two years, we've transformed thousands of sites, delivering real impact:-2,700+ stores, restaurants & offices connected-15 GWh of electricity saved and growing-30% average HVAC runtime reduction per pilot-12-week average payback for customers-Global brands scaling pilots across their portfoliosYour mission: Take every signed deal-from 50-site pilots to 1,000-site rollouts-and execute flawless deployments that deliver energy savings on time and on budget.\nWhat you'll actually do
  • Pre-Sales & Technical Validation
Join discovery calls with Sales to capture site requirements, HVAC configurations, and network constraints. Work with our technical support team to validate compatibility and identify potential roadblocks before they become problems.
  • Deployment Planning & Coordination
Build detailed rollout roadmaps for multi-site customers, managing critical paths, resource allocation, and dependencies. Create energy savings forecasts using Mysa modeling tools to support business cases and proposals. Leverage AI tools to automate planning workflows, generate custom tracking dashboards, and create predictive models for deployment timelines.
  • Logistics & Installation Management
Own the hardware supply chain from PO to installation-ensure thermostats, sensors, and routers arrive at the right place at the right time. Manage third-party contractors with clear scopes of work, digital checklists, and quality assurance processes. Build custom automation tools to streamline contractor communications, generate installation documentation, and track progress across hundreds of sites simultaneously.
  • Go-Live & Optimization
Orchestrate system activation across sites, monitor performance metrics, and troubleshoot issues with our Support team. Fine-tune configurations to maximize energy savings from day one.
  • Continuous Improvement
Capture installer and customer feedback, track deployment KPIs, and work with Product and Operations teams to optimize processes and reduce costs.What You BringEssential Experience (6-8 years):
  • Project or program management in technical environments-HVAC, building controls, IoT deployments, telecom, or retail construction
  • Working knowledge of HVAC systems and low-voltage electrical work
  • Advanced AI tool fluency-beyond basic ChatGPT/Claude usage to strategic tool selection, workflow automation, and custom solution development
  • Proficiency with project management tools (Asana, Jira), CRM systems (HubSpot, Salesforce), and advanced spreadsheet modeling
Key Skills:
  • AI-powered efficiency: Know when to use code generation vs. data analysis vs. process automation tools; comfortable building custom scripts, automations, or simple applications to solve deployment challenges
  • Strong analytical abilities for energy modeling and ROI presentations
  • Excellent communication skills for technical contractors and C-suite executives
  • Comfort with up to 25% travel for site visits and contractor training
Location- Based in St. John's, NL (or willing to relocate) with expectation of >80% in-office collaborationStrong candidates who don't tick every box are encouraged to apply.\nWhy This Role MattersClimate Impact at Scale: Your successful deployments will eliminate megawatt-hours from the grid and reduce CO₂ emissions across thousands of commercial sites.Process Innovation: You'll develop deployment methodologies and AI-powered automation tools used by teams and partners across North America, directly shaping how the industry scales energy efficiency through intelligent systems.Technical Leadership: Master complex multi-site IoT deployments while becoming expert in AI workflow optimization-expertise that's increasingly critical across smart building, energy management, and proptech sectors.What We Offer-Competitive salary structure-Annual salary increases-Employee Stock Option Plan-Comprehensive Group Health Plan-Employer-matched RRSPs-Maternity & Parental Leave Top-Up Program-Training & Development Allowance Program-Health & Wellness Allowance Program-Smart Home Tech Credit & In-Office Tech Allowance…and more!Our Hiring Process-15-30 minute Coffee Chat - informal fit conversation-45-minute Deep Dive - discuss your project experience and approach-Case Study (2 hours, your schedule) - plan a deployment for a 120-store chain-Final Interview - culture fit+ your questionsReady to Make an Impact?If leading large-scale energy efficiency deployments while building North America's smartest commercial thermostat network sounds like your next challenge, let's talk.Apply now to join a team where your project management expertise drives real climate impact-one successful deployment at a time.

Mysa