Vehicle Purchasing Agent Lead

• Provide exceptional customer service to both internal and external customers, ensuring their needs are met promptly and effectively.
• Ensure that all customer service interactions meet or exceed established quality standards.
• Monitor VPA performance metrics to ensure compliance and Identify opportunities to improve the customer experience with the goal of buying cars.
• Support VPA's by providing training and guidance on corporate procedures, best practices, and contractual obligations for all programs.
• Act as a point of escalation for complex issues and work towards effective resolutions by collaborating with stakeholders to address and resolve issues within the assigned region.
• Manages inquiries of a more complex nature, i.e., escalations, special projects, knowledge base management, etc.
• Promote a positive and collaborative work environment by fostering effective communication and teamwork.
• Collaborate with the purchasing team to develop strategies and initiatives to achieve purchasing targets.
• Actively engage in outreach efforts to identify and pursue new purchasing opportunities by researching potential leads, establishing relationships with potential sellers, and presenting purchasing proposals.
• Keep abreast of industry trends, customer preferences, and changes in corporate policies and procedures by participating in ongoing training programs.
• Maintains up-to-date information and working knowledge of all PnP processes.
• All other duties as assigned.

• Proficient in MS Office products (Word, Excel, Outlook).
• Able to read, understand, and follow written and verbal instructions.
• Able to communicate with customers/vendors in a professional and efficient manner.
• Highly skilled at researching and effectively resolving issues in a timely manner.
• Passionate about helping people, and able to learn quickly and acquire the knowledge to assist customers, vendors, and internal employees accurately.
• Strong interpersonal and professional written and verbal communication skills to handle inquiries and issues with tact and diplomacy.
• Ability to work in a fast-paced, team-oriented environment. Efficiently organize work priorities and accurately complete multiple tasks within strict timeframes with minimal supervision.
• Ability to interact with a diverse group of people and be a team player.
• Able to work flexible shifts and schedules, including overtime.
• Bilingual in Spanish a plus, but not required.
• Ability to obtain and retain knowledge of company policies and procedures.
• Basic automotive knowledge/experience

• Exposure on a regular basis to outdoor weather conditions.
• Periodic exposure to minimal chemical hazards.
• Travel up to 80% of their time within their assigned region

• Standing, walking, bending, and stretching are required regularly to perform evaluation, training, and monitoring functions.
• Ability to work outside in the elements to accomplish goals.
• Vision must be sufficient to perform job functions safely as described above.
• Able to work on feet (stand and walk) for assigned work.

• HS Diploma or equivalent preferred or a combination of education and experience.
• Minimum 2 years of experience in vehicle purchasing or sales.
• Minimum 1 year leadership experience in developmental/mentorship coaching.
• Internal candidates must pass the VPA III exam.
• Spanish language preferred but not required.

Radius Recycling