Dual Table Games Floor Supervisor - Table Games Operations
Seminole Gaming
Ottawa, ON
28,33 $ par heure
Permanent
Temps-plein
Il y a 20 jours
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:Job Description:As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!Company: Hard Rock Ottawa Hotel & CasinoLocation: Ottawa, OntarioJob Type: Full Time PermanentIs this a current vacancy? Yes, this is an existing open position.Compensation: CAD $ 28.33/ Hr.Responsibilities:Monitors and adjusts table game limits with respect to gaming volume.Responsible for handling customer requests, including information, markers, and comps. Ensures accuracy of all monetary transactions.Responsible for dealing an assigned game in accordance with established policies and procedures.Complies with all departmental and Company Policies including business ethics guidelines and all regulatory requirements.Offers the highest possible level of customer service resulting in a maximum level of customer enjoyment and return play.Responsible for knowing all policies & procedures of the specific table game he/she is supervising.Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.Works diligently to support the Company’s culture and team philosophy throughout the property.Amicably resolves customer related problems in a fast-paced environment.Ensures the protection of customer’s rewards and credit lines.Maintains confidentiality of all Company proprietary information including business processes, customer lists, marketing plans and any other confidential information.Serve in the role and complete the responsibilities of a Dual Rate Dealer/Floor Supervisor as requestedQualifications:A minimum of two (2) years of experience as a Table Games dealer preferred.Demonstrate exceptional guest service skills including a positive demeanor and calm, steady temperamentDemonstrate and maintain strong ethical standardsExcellent interpersonal, written and verbal communication skills in English is essentialProficiency in a second language (French) is preferredThe ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of OntarioPhysical Demands:Ability to stand and sit for extended periods of time.Ability to walk distances.The employee must frequently lift/push/pull and/or move up to 50 pounds.Working Conditions:Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.ClosingHard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.We thank all candidates for their interest, however, only those being considered for an interview will be contacted.