Senior Associate, Genesis, Investor Trading Operations
MUFG Investor Services Voir toutes les offres
- Halifax, NS
- Permanent
- Temps-plein
- Support the quality control review process of daily deliverables following company and department policies and procedures relating to investor registration, dealing, reporting and cash.
- Be a main contact for daily client inquiries and deliverables within your team, striving to complete deliverables within Service level agreements, escalate any client or deliverable issues where required and appropriate.
- Respond to queries from Clients, Investors, Fund Managers or internal MUFG Departments following a high-quality standard, and provide assistance and guidance to the team members in query responses.
- Through experience, provide guidance to colleagues within the team in daily tasks, processes and deliverables.
- Participate in regular team check-in meetings/calls sharing information, ideas and supporting colleagues in a positive team culture.
- Support management in department initiatives, projects, risk mitigation.
- Support and Promote MUFG's core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty.
- Diploma or Bachelor's degree in a business related field preferred or relevant experience
- 3+ years experience in financial services, fund administration, asset management, banking or client service.
- Demonstrate an ability to problem solve and provide guidance, assistance when required.
- Attention to detail and accuracy.
- Client/customer service experience.
- Knowledge of Investor Services processes and related functionalities.
- Computer skills with strengths in Microsoft Office products. Proficiency with Microsoft Excel would be an asset.
- Time management and organizational skills with ability to prioritize and meet deadlines.
- Professional written and verbal communication skills.
- Demonstrate business logic and risk adverse approach to processes.
- Demonstrate leadership/responsibility within a team in Investor Services, fund administration or relevant industry.