Service Representative

Avmax Group

  • Calgary, AB
  • Permanent
  • Temps-plein
  • Il y a 59 mins
Employment Type: Full-Time PermanentLocation: OntarioDivision/Department: Sunward Equipment CanadaAvailable vacancies: 1About Avmax:Avmax is a diverse company offering every product and service related to aviation. We have locations, operations, and deployment worldwide.Our vision at Avmax Group Inc. ("Avmax") is to simplify our customers' aviation needs through dependable, globally integrated services with trusted results. Established in 1976, our locations include: Calgary (HQ) and Vancouver in Canada, Great Falls and Jacksonville in the USA, Nairobi in Kenya, and N'Djamena in Chad.Avmax offers the following capabilities: Aircraft Leasing, Airline Operations, Avionics, Component Repairs, Engineering, MRO, Paint and Spares. Avmax's engineering division is a Transport Canada authorized Design Approval Organization (DAO). Avmax's maintenance division is a Transport Canada authorized Maintenance Repair Organization (MRO).Why work at Avmax?Avmax has a diverse workforce with opportunity for growth and career advancements. We offer competitive compensation and benefit packages, flexibility, work-life balance and a friendly working environment.We are proud of our work and commitment to create one of the leading workforce, products and services in the Aviation industry.ReportingThe Service Representative reports directly to the General Manager of Sunward Canada.Core Competencies
  • Accountability
  • Attention to Detail
  • Communication (verbal and written)
  • Creative and Innovative Thinking
  • Critical Thinking
  • Customer Service Skills
  • Flexible and Adaptable
  • Interpersonal Skills
  • Judgement
  • Professionalism
  • Time Management
  • Troubleshooting Skills
Key Performance Indicators / Duties & Responsibilities
  • Focus on the supports to Sunward Canada dealers and customers.
  • Visit and develop strong relationships with dealers and customers.
  • Using various strategies and tools to provide effective solutions to dealers' and customers' concerns, providing technical support to them.
  • Responsible for handling warranty cases of Sunward Canada products.
  • Communicating with dealers, spare parts team, sales team and workshop team etc. to ensure that services and parts are delivered effectively.
  • Providing product training and service training for dealers and customers.
  • Collecting feedback and suggestions from dealers and customers, working with Sunward team to improve the machines.
  • Complete other related tasks arranged by the General Manager of Sunward Canada.
Qualifications
  • Strong leadership and team management skills, with a proven ability to motivate and develop high-performing teams.
  • Exceptional customer service skills with a track record of building and maintaining relationships with clients and key stakeholders.
  • Strong experience in managing budgets, financial performance, and cost-control measures within a service department.
  • Good verbal and written communication skills, with the ability to collaborate effectively with internal and external teams.
  • Solid understand of the heavy equipment or construction machinery industry, particularly in service operations and maintenance.
Experience
  • Minimum of 5 years of experience in service management, with at least 2 years within the heavy equipment or construction machinery industry.
Our recruitment commitments:
  • We thank all applicants for their interest; however, only those selected for an interview will be contacted.
  • Depending on qualifications, selected candidates may be offered a role at a more appropriate level.
  • Avmax Group offers a competitive compensation package including an optimal benefits plan and pension plan.
  • Avmax Group Inc. is dedicated to and prides itself on being an equal-opportunity employer. We celebrate and welcome the diversity of all of our employees. Avmax Group Inc. has specific policies in place to prevent discrimination in our hiring practices on the basis of the protected grounds dictated by Canadian legislation. We, therefore, encourage applications from qualified Aboriginal Canadians, persons with disabilities, members of visible minorities, and women.
  • Avmax will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your HR Representative. Information relating to the need for accommodation measures will be addressed confidentially.
  • In order to be in compliance with the law, employees must be legally eligible to work in Canada.

Avmax Group