Tactical- Security Guard (Casual)

• Provide a visible, professional presence throughout the property.
• Upon opening the mall, mall patrols commence in both upper and lower areas. Otherwise
• patrol towers after hours.
• Ensure all stores are open for business.
• Check fire panels and ensure all is in order and there are no trouble signals
• Escort mall guests of property when not following site rules.
• Respond promptly to all employees, tenants, or patron inquiries. If for some reason the
• inquiry is not a security related issue, kindly direct them to the proper department.
• Patrol all internal and external areas, including all parking, perimeter and roof areas. Check
• all road signs and conditions of roads or any other areas requiring maintenance.
• Check all areas of the mall for spills or other unsafe conditions. (barricade areas until
• maintenance arrives). Check and ensure all service areas are free of garbage and debris.
• Conduct escorts for retailers and management upon request.
• Ensure that only authorized people are utilizing areas. Challenge anyone who does not
• appear authorized.

• Assist in evacuations and provide support during crisis situations.
• Know all policies and procedures as they apply to the fire plan and specifically the security

• department’s role.
• Be fully trained in the proper use of fire extinguishers and other firefighting equipment.
• Fully trained in First aid and C.P.R. (proof of certification required).
• Respond promptly to alarms, disturbances, and emergencies, such as fires, medical
• incidents, or security breaches either upon direct observation or directed by control centre.

• Maintain security officer notebook for day-to-day reporting.
• Write detailed incident reports as needed.
• Maintain accurate logs and reports of incidents, inspections, and any irregularities observed

• during shifts.
• Complete daily activity reports and incident reports as required.
• Issue trespass notices to all people who are to be barred from the CORE.

• Interact professionally with employees, visitors, and contractors while maintaining
• an elevated level of confidentiality and discretion.
• Aid and direct staff or guests as needed.
• Be familiar with all CW employees at the CORE, including management personnel.
• Develop and maintain excellent police relations.

• Ensure adherence to security protocols and local regulations.
• Enforce policies, rules, and regulations of the facility or organization in a calm and respectful
• manner.
• Be totally familiar with all Cushman & Wakefield Management Security Policies and
• Procedures.
• Be fully versed with the Trespass to Property Act R.S.O. 1980 and how to utilize it.
• Be fully versed in use of force and conflict de-escalation and be prepared to conduct arrests
• with unauthorized visitors.
• Be familiar with other sections of the Laws, By-Laws and Acts governing and related to the
• property and the protection thereof, and all related Canadian Criminal Code sections relevant
• to the protection and policing of the property.
• Perform other tasks as may be required.

• Strong observational and critical thinking skills.
• Ability to remain calm and composed under pressure or in emergency situations.
• Excellent communication skills, both verbal and written.
• Basic knowledge of security systems and protocols.
• Physical fitness and the ability to perform patrol duties and stand for extended periods.
• Ability to work flexible hours, including nights, weekends, and holidays.

• Complete daily audits as required.
• Patrol all floors of the mall, including exterior and parkade and stairwells.
• Respond to Control Center reports of 10-41 sightings and behaviors.
• Assist tenants, contractors, and guests upon request.

• This is a primarily a relationship building and networking position within the retail area to foster communication and a sense of safety and security with our retail tenants.
• Patrol the mall area and visit each retail tenant daily / weekly (where appropriate).
• Check in with an employee or manager to see how things are going.
• Report any concerns or issues to the Control Center.
• Maintain a record of tenant interactions to brief management.
• Respond to 10-41 sightings and behaviors observed or reported by Control Center.

• Patrol assigned area designated by Team Lead or Cushwake Supervisor.
• Observe and report any 10-41 behaviors (e.g., sleeping, loitering, panhandling).
• Assist Sierra, Tango, or Bravo Guards with removals of people from property.
• Assist Sierra, Tanga & Bravo guards with inspections.

• Patrol assigned area to provide a security presence.
• Observe, report, and respond to any 10-41 behaviors (e.g., sleeping, loitering, panhandling).
• Make a record of tenant and customer interactions of interest to management.

• Trainer: full time, dedicated position to train guards to complete their tasks with confidence.
• Information Desk: information kiosk on the second floor. Informs management when tenants are
• not open.
• Admin support in the security office – security systems supporting management.
• Front desk control – assist supervisors and controllers in the security control centre.

Guardteck