RV Resort Lead Hand

• Oversee daily operations of the RV resort, overflow site, and equestrian RV sites, ensuring a clean, safe, and well-maintained environment.

• Monitor and maintain the resort’s facilities, including campsites, restrooms, showers, laundry room, roads, green spaces, and common areas.

• Manage guest check-in and check-out procedures, ensuring accuracy and a high level of customer service.

• Process guest payments and ensure proper handling of transactions.

• Collaborate with the Front Desk Administrative Assistant by providing regular updates.

• Conduct daily site walk-throughs and complete checklists.

• Perform routine meter checks and ensure accurate recording and reporting.

• Assist with seasonal opening and closing procedures, including water system start-up and shutdown.

• Ensure compliance with site rules, safety, and environmental regulations, addressing any violations or concerns.

• Perform general resort maintenance, including lawn care, landscaping, and tree trimming.

• Conduct minor repairs as needed and escalate more serious concerns to Westerner Park Maintenance.

• Operate equipment such as skid steers, lawnmowers, and other landscaping equipment.

• Operate powered hand tools as required, including but not limited to trimmers and chainsaws.

• Monitor resort supply inventory and order supplies as required.

• Manage and monitor the reservation system.

• Review the RV Resort email inbox and respond to guest inquiries in a timely and professional manner.

• Maintain accurate records, including work orders, inspections, meter readings, payments, and compliance reports.

• Respond to guest concerns regarding maintenance, reservations, or site services and resolve them promptly.

• Escalate complex situations to management in accordance with company procedures and policies.

• Perform security checks to ensure compliance with resort policies, including safety regulations.

• Assist with emergency response situations, such as severe weather or equipment failures.

• Competitive compensation packages
• Comprehensive benefit packages encompassing life, health, dental, and disability insurance. Extended benefits also include an RRSP matching program.
• Recharge your batteries with ample paid time off and annual vacation, ensuring you have the time to explore and recharge.
• Contribute to a non-profit agricultural society and exposition association, making a positive impact on the community
• Immerse yourself in a vibrant culture that makes work enjoyable, allowing you to witness the excitement of Westerner Park events
• Elevate your skills with tailored professional development initiatives and internal growth pathways.
• Enjoy fantastic perks, including exclusive staff discounts and participation in the Perkopolis Discount Program
• Experience firsthand our commitment to a flexible and understanding workplace, where work-life balance isn’t just a buzzword – it’s a way of life

• High School Diploma or equivalent is required.
• 2–3 years of experience in a similar role.
• Experience using Campspot or other campground reservation systems is considered an asset.
• Proficiency in computer applications, including Microsoft Office and SharePoint.
• Valid driver’s license with a satisfactory driver’s abstract.
• Experience operating equipment such as skid steers and lawnmowers is preferred.
• Ability to work effectively both independently and as part of a team.
• Ability to work evenings, weekends, and holidays as required.
• Ability to lift and handle materials up to 35 lbs, with occasional lifting of items up to 60 lbs.

Westerner Park