Customer Service Associate II

Resideo Voir toutes les offres

  • Toronto, ON
  • Permanent
  • Temps-plein
  • Il y a 1 jour
Job Category: Customer ServiceDegree Level: No Formal EducationJob Description:Reporting to the Partner Support Supervisor, the Customer Service Associate will be responsible for offering world-class customer service to all customers. This role requires someone who is motivated, experienced, and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Customer Service Associate should remain calm under pressure while meeting customers' needs, have an eye for details, and excellent follow-up skills.Job Responsibilities
  • Assist with routine tasks such as order placement, returns, account updates, website login support, and order tracking.
  • Perform accurate data entry and maintain clear, organized records of customer interactions.
  • Follow written and verbal instructions to complete repetitive tasks with consistency and attention to detail.
  • Enter and maintain accurate case records in Salesforce and other systems.
  • Identify and resolve common customer issues using predefined procedures and guidance from supervisors.
  • Escalate unfamiliar or complex issues to senior team members as needed.
  • Demonstrate basic computer literacy, including familiarity with email, web browsers, and data entry tools.
  • Work effectively under close supervision in a structured environment with a positive, team-oriented attitude.
  • Meet monthly KPIs and adhere to schedule expectations.
YOU MUST HAVE
  • 0-1 Year Customer Service
  • Strong verbal and written communication skills
  • Must be able to work full-time hours between 8am-8pm EST.
WE VALUE
  • Experience using Microsoft Office Products
  • Salesforce Experience
WHAT'S IN IT FOR YOU:
  • Vacation, Health and dental insurance, Retirement Savings Plans, and more
  • Employee discounts on company products and other retail/service providers
  • Opportunity to progress within a global business
  • Product and leadership mentoring to ensure you are set up for success
#LI-KJ1About Us:Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at .At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the , and the . Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to . If you require a reasonable accommodation to apply for a job, please use form for assistance.

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