Junior Tech

• Provide Level 2 and 3 technical support for supported infrastructures, including but not limited to desktops, laptops, peripherals, anti-virus administration, patch management, and issues involving software deployment
• Maintain standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers, creation of WIMs
• Revise and recommend efficiencies on current processes and solutions
• Create software packages and deploy of approved desktop software via shared service automated software deployment tool (SCCM)
• Troubleshoot and perform Root Cause Analysis of issues related to Applications and Deployments
• Utilize any shared services tool to create standard or customized reports for further analysis of assets and software distribution
• Execute maintenance, upgrades, and removals of software
• Provide timely resolution of problems or escalation of shared services program issues
• Proactively provide continuous process improvement feedback and update standard operating procedures to improve operational efficiency
• Gather customer requirements to create and maintain desktop images or software packages for standard or specialized systems
• Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures
• Works independently with minimum supervision
• Create Standard Operating Environment (SOE) builds (images), baselines and application task sequences (OSD) in SCCM
• Create SCCM based application installation packages/scripts
• Create custom automated workflows in SCCM, Systrack Lakeside, and SNOW License Manager
• Create custom reports in SCCM, Systrack Lakeside and SNOW License Manager
• Communicate effectively with multiple clients and co-workers
• Look for opportunities to move day-to-day tasks to the Service Desk through knowledgebase articles and training
• Able to communicate highly technical information to both technical and non-technical audiences
• Provide status updates to management, project team members and end-users.
• Provide over the phone support to remote clients or other technical support team members
• Provide desk-side support to clients as required
• Participate in training programs designed to educate customers about basic and specialized applications
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to Shared Services & Engineering support

• Ability to work independently and take ownership
• Demonstrated solid technical and analytical skills with a minimum of 3 years' experience
• Ability to work on IT / Desktop initiatives and organize projects
• Strong interpersonal skills
• Strong attention to detail
• Strong technical and analytical skills with a minimum of 3 years demonstrated experience
• Reliability and a strong sense of responsibility
• 3 years' expertise supporting Microsoft Windows operating systems
• 3 years' experience with Active Directory administration, and Group Policy Objects (GPOs)
• Experience with scripting tools such as PowerShell

• Associate's Degree or equivalent certification and experience required
• A+ Certification recommended; MCTS, MCITP, ITIL Certification preferred
• Minimum 3 years' related experience
• Experience working in corporate environment preferred

• Ability to travel as required
• Ability to work on call after hours as required
• Valid driver's license with a good standing record
• Ability to lift 50lbs (printers, desktop machines, etc.)

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data center
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
• "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Fujitsu