Factory Product Support Specialist, BEV

• As a BEV specialist this role will support new product field testing and trials through product service support including:

• High-Voltage System Commissioning, Diagnosis & Repair: Commission, troubleshoot and repair electric motors, inverters, converters, and powertrain systems.
• Battery Maintenance: Inspect, test, and replace high-voltage battery management systems (BMS).
• Preventive Maintenance: Perform routine servicing specific to EVs, including thermal management (coolant) system checks, electric drivetrain maintenance, and software updates.
• Safety Compliance: Adhere to strict safety protocols when working with high-voltage systems (e.g., locking out/tagging out, using insulated tools).
• Charging Equipment Support: Diagnose issues with onboard chargers and external charging infrastructure.
• Documentation: Maintain accurate records of diagnostics, repairs, and part requirements for compliance purposes.
• Participates as a key member of new product introductions to market and support commissioning of new products in collaboration with regional field services teams.
• Provides hands-on technical training to customer and field service regions on proper operation, maintenance and troubleshooting practices.
• Providing guidance on high-voltage components, developing analytical methods for battery performance, and offering expert support for regional field services teams.
• Creates product issues reports on customer sites to report back to operations, quality, engineering and product management for product feedback.
• Works with technical training and publications team to develop technical product training. Delivers hands-on technical training to regional field support and dealers as applicable.
• Provides technical support to end users, operators, and regional/dealer service personnel in cases of complex technical issues.
• Investigates warranty claims proactively and reactively to enhance customer satisfaction, compiling accurate data to process warranty claims and engineering machine improvements.
• Reviews spare parts recommendations and develops accuracy of Machine Life Operating Costs (MLOC).
• Performs equipment demonstrations in a safe manner.
• Completes accurate time records, technical reports, failure reports, and parts lists as applicable following aftermarket service support processes and systems.

• Technical certification in electrical technology with electrician certification to work on high voltage.
• Dual trade would be preferred (HDEM and High Voltage Electrician).
• Minimum of 5 years working on heavy equipment commissioning, trouble shooting and repair.
• Minimum of 2 years of experience working with BEV heavy industrial equipment including lithium-ion battery technology, power electronics, electric motors, and vehicle communication networks.
• Minimum of 5 years of experience with underground mining equipment, specifically underground LHD, Trucks and Drilling Equipment.
• Ability to work varied shift schedule.
• Ability to travel globally as required, up to 50% of the time.
• Holds a valid passport.
• Ability to work in an underground environment.
• Fluency in English is required.
• High level of capability in key aspects of diagnostic, technical troubleshooting and life cycle management
• Proficiency in hydraulics and electrical principles and systems
• Understanding high voltage architecture (typically 400-800V systems)
• Awareness of arc-flash risks
• Strong grasp of DC and AC circuits
• Understanding CAN bus, LIN bus, and other communication networks.
• Working with inverters, DC-DC converters, onboard charges.
• Battery systems knowledge; diagnosing battery degradation or imbalance, thermal management systems
• Ability to read and interpret equipment schematics
• Ability to facilitate technical training and impart detailed information
• Written and verbal communication skills
• Flexible, self-motivated, and driven to achieve customer satisfaction goals and targets
• Computer literacy
• Flexible, self-motivated with demonstrated initiative
• Superior customer relations and active listening skills

• Relocation Support

• Competitive wages
• Annual Bonus
• Comprehensive health and insurance benefits package
• Company-sponsored registered pension plan (RPP) and matching program
• Employee and family assistance programs
• Personal wellness allowance
• Paid uniform and personal protective equipment
• Paid vacation time
• Paid sick time
• Company-supplied tools
• Training and education support
• Employee social engagement activities and benefits

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Komatsu