Director, Construction Operations - Major Projects

• Oversee the day-to-day operations of construction projects, ensuring they are completed on time, within budget, and in compliance with all safety and quality standards.
• Develop and implement operational strategies that improve efficiency and productivity across all construction phases.
• Collaborate with senior management to align operational goals with company objectives.
• Monitor the progress of multiple construction projects, ensuring that milestones and deadlines are met.
• Coordinate with project managers to resolve any project-related issues, including scheduling conflicts, supply chain challenges, and workforce management.
• Review and approve project schedules, budgets, and work plans, ensuring adherence to client specifications and contract terms.

• Manage the allocation of resources, including labour, sub trades / consultants, equipment, and materials.
• Optimize resource utilization to maximize efficiency and minimize costs.
• Utilize advanced forecasting techniques to predict future operational needs and communicate these needs clearly to the Procurement team to ensure timely and cost-effective sourcing of goods and services
• Forecast resource needs in collaboration with project managers and HR, ensuring that the right skill sets are available and proactively managing workforce shortages or excess.
• Coordinate with the Technical Engineering Department to ensure all aspects of Labour Forecasting, Value Engineering, Prefabrication are achieved to meet the project targets.

• Work closely with the Health and Safety Team to lead the development, implementation, and continuous improvement of the organization’s Health and Safety program, ensuring a safe working environment for all employees, contractors, and visitors.
• Establish and enforce quality control procedures at every phase of the construction process, from pre-construction planning through project delivery and post-construction.

• Foster a collaborative and positive work environment, ensuring that the operations team has the necessary resources and training to perform effectively
• Provide guidance and mentorship to project managers and other team members, fostering career growth and skill development.
• Evaluate staff performance, conduct performance reviews, and recommend appropriate training and professional development programs.

• Build and maintain strong relationships with key clients, subcontractors, suppliers, and other stakeholders to foster business growth, collaboration, and brand recognition.
• Ensure that client expectations are met and exceeded by delivering high-quality work and providing proactive communication throughout the project lifecycle
• Monitor and drive improvements in the company’s customer satisfaction rating, ensuring that customer feedback and satisfaction data are continuously collected, analyzed, and used to enhance service quality and operational performance.
• Represent the company in contract negotiations, partnership discussions, and client meetings to ensure strong relationships and favorable outcomes that align with company goals.

• Develop, manage and forecast the departmental budget, ensuring that resources (labour, material, and equipment) are allocated efficiently across projects, initiatives, and operational needs.
• Work with the Finance team to prepare accurate financial forecasts, manage departmental spending, and ensure financial compliance with company policies.
• Provide regular reports and analytics to Executive Team on budget performance, including variances and actionable recommendations for adjustments as needed.
• Monitor expenses and track budget performance, identifying cost-saving opportunities without compromising safety, quality or operational effectiveness.

• Continuously evaluate and implement process improvement frameworks (e.g. Lean, Six Sigma) to streamline workflows, reduce waste, and optimize resource utilization, ensuring that operational processes are scalable and sustainable.
• Foster a culture of innovation by encouraging the Operations team to propose new ideas, tools, and technologies that improve process, reduce costs, and increase customer satisfaction.
• Lead efforts to integrate new systems, tools, and innovations that support the company's growth and competitive edge.
• Monitor and evaluate the impact of continuous improvement initiatives on business outcomes and adjust strategies as needed to achieve optimal results.

• Bachelor’s degree in Mechanical Engineering, Construction Management, Business, or a related field.
• Master’s or advanced degree is an asset.
• Minimum of 10+ years of experience in construction operations management within the ICI and/or mid- to high-rise residential construction industry.
• Minimum of 5+ years in a leadership role managing and mentoring a team of direct reports.
• Proven ability to lead and coordinate across departments such as Procurement, Engineering, Finance, and HR to achieve strategic operational goals.
• Solid understanding and hands-on experience with mechanical building systems (e.g., HVAC, plumbing, piping, BAS) in a construction environment is required.
• Direct responsibility for developing, managing, and reporting on departmental or organizational budgets exceeding $50 million annually.
• Experience in driving transformational change in high-growth or restructuring environments is a strong asset.
• Operational excellence certifications such as Lean Six Sigma (Green or Black Belt) or PMP in conjunction with senior operations experience are considered strong assets.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving skills, with the ability to analyze and resolve complex operational and financial challenges.
• Proficient with Microsoft Office Suite or related software and other construction management tools
• Driver’s License in good standing

• 45 years of economic stability with long-term career growth opportunities
• Competitive compensation
• Comprehensive benefits package through MERIT Ontario
• Employer-matched RRSP contributions to support your financial future
• Ongoing learning and professional development opportunities
• Entrepreneurial, collaborative, and friendly culture where teamwork is valued
• Fully insured and bonded organization, offering added peace of mind
• Strong commitment to health and safety, supported by an exemplary WSIB record
• ISO 9001 certification, ensuring the highest standards of quality and documentation across all projects

MaxPeople HR