Customer Service Representative

Tracey Pether - Desjardins Insurance Agent

  • Toronto, ON
  • Permanent
  • Temps-plein
  • Il y a 3 jours
  • Postuler facilement
Customer Service Representative – Desjardins Agent Team MemberLocation: Danforth, Toronto, ONEmployment Type: Full-Time | In-OfficeAre you ready to join a fun, close-knit team in a fast-growing industry?
If you’re energetic, driven, and looking for a new challenge, our Desjardins Insurance Agency could be the perfect fit for you!We are currently seeking a Customer Service Representative to join our dynamic and supportive office. This is more than just a job, it’s a career opportunity where your work truly makes a difference. You’ll help customers protect what matters most through meaningful, value-based conversations, while being part of an office that works hard and enjoys having fun together once the work is done.We’re passionate about providing a top-tier customer experience and committed to creating a workplace where your contributions are recognized and your growth is supported.What You’ll Do:
  • Build trusted relationships with customers over the phone, virtually, and in person
  • Educate clients on insurance coverages by understanding their needs and tailoring solutions
  • Use strong problem-solving skills to address customer questions and concerns efficiently
  • Apply sound judgment and make “what makes sense” decisions that prioritize the customer experience while aligning with best practices
  • Provide support on billing, payments, and policy servicing
  • Identify opportunities to enhance coverage and improve overall customer satisfaction
  • Confidently multitask and manage competing priorities in a fast-paced environment
What Will Make You Successful:
  • 2+ years of experience in customer service, retail, sales, or hospitality
  • Strong multitasking abilities and comfort working in a fast-paced environment
  • Natural problem-solver with the ability to think critically and make practical decisions
  • Excellent verbal and written communication skills
  • Passion for helping others and a genuine desire to make a difference
  • Confidence using technology and office software
  • Willingness to obtain your Property & Casualty license (we’ll support you!)
  • Ability to work in-office and ideally live locally

Tracey Pether - Desjardins Insurance Agent