Service Operations Manager
- Saint Catharines, ON
- 120.000-130.000 $ par an
- Permanent
- Temps-plein
- Lead and mentor a team of electricians, ensuring safe and high-quality service delivery across all projects.
- Build and maintain strong client relationships, acting as the primary point of contact for service-related inquiries and escalations.
- Oversee daily service operations, including job costing, resource allocation, and inventory management, to optimize efficiency.
- Monitor financial performance, identify areas for cost improvement, and implement effective solutions to drive profitability.
- Collaborate with internal departments such as Estimating, Dispatch, and Customer Support to ensure seamless workflows.
- Execute strategic initiatives aimed at business growth, including exploring new service offerings and expanding customer acquisition.
- Manage hiring, onboarding, and development programs to build a cohesive and skilled team.
- Analyze performance metrics and share findings with the team to ensure alignment with company objectives.
- Drive continuous improvement efforts by responding to market trends and client feedback.
- Ensure all projects meet safety and quality standards, aligning with company policies and industry regulations.
- A minimum of 7 years of experience in customer service management or a similar leadership role.
- Proven ability to lead teams, foster collaboration, and drive performance in a fast-paced environment.
- Strong background in business operations, including job costing, resource management, and financial performance analysis.
- Exceptional communication and interpersonal skills to build lasting client relationships.
- Experience in implementing growth strategies and identifying market opportunities.
- Familiarity with service level metrics, objectives, and management practices.
- Demonstrated ability to oversee multiple projects while maintaining high standards of safety and quality.
- Proficiency in using data to evaluate performance and inform decision-making.