Omnichannel Operations Lead

Burnaby, BC
65.000-75.000 $ par an
Permanent
Temps-plein

Il y a 23 jours

Omnichannel Operations LeadAbout the RoleAs skoah continues to scale across retail and digital, we are hiring an Omnichannel Operations Lead to drive the systems, structure, and execution behind our growth.This role sits at the centre of retail operations systems, cross-functional project management, and marketing execution. You will be responsible for translating business and marketing initiatives into clear plans and ensuring they are executed seamlessly across all shops, platforms, and customer touchpoints.This is not a coordination role - it is an ownership role. You will lead the rollout of initiatives end-to-end, from planning and system setup through to in-shop execution, digital deployment, and post-launch optimization.You will work closely with leadership across retail, marketing, digital, and product, playing a key role in building scalable infrastructure for both skoah and FITSKIN.What You'll OwnRetail Systems & Operational Infrastructure (Core Focus)

Own and continuously improve the systems that power retail, booking, and customer experience
Lead configuration and execution across platforms including Mindbody (MBO), Shopify, Square POS, Acuity, and related tools
Ensure all promotions, services, and campaigns are accurately built into booking flows, POS systems, and e-commerce
Identify gaps and implement improvements to drive efficiency, accuracy, and scalability
Support rollout of new tools, system upgrades, and operational processes across all locations

Project Management & Initiative Rollouts

Lead end-to-end project management for cross-functional initiatives across retail, marketing, and digital
Build clear project plans, timelines, and execution frameworks
Drive accountability across teams to ensure initiatives are delivered on time and at a high standard
Manage multi-location rollouts, ensuring consistency across all shops
Translate strategy into clear, executable plans across both systems and teams

Marketing Execution & Campaign Operations

Own the operational execution of marketing campaigns across retail and digital channels
Coordinate launches across email, website, paid media, and in-shop execution
Build and deploy campaigns in Klaviyo and Shopify, including segmentation, scheduling, and QA
Ensure alignment between ad creative, landing pages, email, and in-store experience
Manage campaign assets and ensure all touchpoints are consistent, accurate, and on-brand
Support influencer, creator, and partnership activations from an execution and coordination standpoint

Retail Execution & Shop Rollouts

Own the execution of in-shop initiatives, including promotions, signage, and operational updates
Ensure shops are fully set up with clear instructions, materials, and system alignment
Maintain high standards of execution consistency across all locations
Identify and resolve gaps in rollout quality or adoption

E-Commerce & Customer Journey Optimization

Support ongoing optimization of the Shopify e-commerce experience
Execute landing pages, product updates, and campaign integrations
Identify opportunities to improve conversion, flow, and cross-channel customer journeys
Ensure online and in-store experiences are fully connected and consistent

Analytics & Continuous Improvement

Track and report on performance across email, paid media, e-commerce, and retail initiatives
Build and maintain dashboards across marketing and operations
Identify trends, inefficiencies, and opportunities to improve both campaign performance and execution quality
Use insights to refine future campaigns, rollouts, and system processes

What Success Looks Like

Campaigns and initiatives are launched seamlessly across all channels and systems
Retail systems are accurate, aligned, and support marketing without friction
Marketing campaigns are executed cleanly, on time, and with strong attention to detail
Shops deliver consistent, high-quality execution of every initiative
Systems and processes become increasingly scalable, efficient, and integrated across retail and digital

What You Bring

2-4 years of experience in operations, project management, marketing operations, or omnichannel environments
Hands-on experience executing campaigns across email, web, or paid media platforms
Strong experience working within systems such as Shopify, Klaviyo, POS platforms, or booking systems
Proven ability to manage cross-functional projects and timelines
Ability to translate strategy into clear, executable plans
Strong attention to detail with a focus on accuracy and execution quality
Comfortable operating across both technical systems and marketing execution
Experience in multi-location retail or direct-to-consumer environments is a strong asset

About skoahskoah is a Vancouver-based skincare company focused on helping people love the skin they're in. We've built a loyal community through results-driven facials, personalized skincare routines, and thoughtfully formulated products.Today, we operate as a multi-channel business across retail shops and e-commerce, with teams working closely across operations, marketing, and product.We're also growing FITSKIN, a modern facial studio concept built around the idea of personal training for your skin. FITSKIN brings a high-energy, social approach to skincare and represents an exciting next phase of growth.As both brands continue to evolve, we are building the systems, structure, and team needed to support that growth.Compensation$65,000 - $75,000 base salary, based on experienceApplyAt skoah, we are collaborative, entrepreneurial, and always evolving. If you enjoy connecting systems, teams, and execution to bring great ideas to life, we'd love to hear from you.When applying, tell us:

What you love about skoah
What skoah will love about you

Thank you to all applicants for your interest in joining skoah. We will be reviewing applications over the coming weeks and will contact candidates selected for interviews during the second week of April.

Skoah

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