Service Advisor

Velocity Truck Centres Voir toutes les offres

Kelowna, BC
24,00-32,00 $ par heure
Permanent
Temps-plein

Il y a 1 mois

Drive your career forward with a dynamic role as a Service Advisor!Position: Service AdvisorType: Fulltime PermanentLocation: Kelowna, BCCompensation: $24 - $32/hourWhat We Offer:

Attractive Compensation: $24 - $32/hour
Work-Life Balance: Generous accrued vacation time.
Financial Security: Plan for the future with employer RRSP matching
Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs.

Position Overview:Be the first point of contact, providing exceptional service by assessing vehicle concerns, checking recalls, and keeping customers informed. Handle warranty claims, prepare repair orders, and ensure timely repairs. If you have strong communication skills and a passion for customer service, this role is for you!Job Duties:

Greet customers, listen to vehicle concerns, and clarify issues.
Conduct inspections, check for recalls, and retrieve vehicle details.
Review maintenance records and service schedules.
Explain estimates, provide daily updates, and notify customers when repairs are complete.
Verify warranty and service contract coverage, explaining provisions and exclusions.
Prepare, enter, and obtain approvals for repair orders.
Monitor repairs to ensure timely completion.
Print warranties, repair orders, and issue sublet purchase orders.
Review completed jobs, collect payments, and close out orders.
Handle administrative tasks as needed.

Required Skills and Qualifications:

Proven technical expertise
Knowledge of trucks and parts
Excellent customer service skills
Excellent communication skills
Excellent problem-solving skills
Strong organizational skills
Excellent time management skills
Able to work in fast pace environment
Work well with internal and external customers

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Velocity Truck Centres

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