Mgr,Facilities
The Church of Jesus Christ of Latter-day Saints
- Ottawa, ON
- Permanent
- Temps-plein
- Manage the work of other employees (may include mixed workforce.)
- In partnership with HR, hire or fire employees and recommend advancements, promotions, or other changes of status within the reporting line.
- Manage and oversee the work of 5-8 technicians, including scheduling, organizing, and accomplishing work orders.
- Conduct annual performance reviews, manage payroll, approve expenses, and handle HR-related issues such as onboarding, time off requests, and workers' compensation claims.
- Implement strategic objectives provided by leadership and ensure team alignment with organizational goals.
- Manage all maintenance work for one or more FM groups, including preventative and corrective maintenance programs.
- Conduct semi-annual evaluations of facilities to assess quality and develop comprehensive annual and long-term plans.
- Perform property inspection audits and ensure all work is completed to specifications and in compliance with standards.
- Assist FM group in completing emergency work orders.
- Own accountability for KPI performance metrics of timeliness, cost, quality, and self-performance.
- Identify and recommend potential vendors, manage vendor relationships, and coordinate their work as needed.
- Oversee the budget and ensure efficient organization and completion of tasks in partnership with Operations Manager, Facility Services Coordinator, and Vendor Management.
- Make informed recommendations for vendor changes in cases where recurring contract services fail to meet desired outcomes or improvements can be realized.
- Maintain 24x7x365 emergency on-call availability, coordinating with the Emergency Call Center to manage emergency work orders.
- Ensure all facilities comply with local, state, and federal regulations, including health and safety standards.
- Adhere to and promote safety programs and emergency response plans.
- Coordinate facility inspections with local and state agencies.
- Build strong relationships with local leaders and department employees, promptly respond to requests, and collaborate to understand facility needs.
- Partner with third-party administrators in managing service provider work order completion and performance.
- Attends weekly FM group meetings, encompassing work order review, prioritization, project scheduling, and related discussions.
- Organize and collaborate on training within the maintenance team.
- Support regional and headquarters training initiatives and participate in continuous improvement teams.
- BS degree in facilities management, construction management, business, or a related field, or an equivalent combination of education and experience.
- 6 years of experience in the facility management industry, with at least 2 years in facility management, property management, or operations management.
- 2 years in a leadership role leading others.
- Total 10 years combined education and relevant experience.
- FMP (Facility Management Professional) certification is required or must be obtained within 1 year of hire.
- Knowledge in facility and property management, construction procedures, business practices, safety, and fire codes.
- Proven front-line management skills in a multi-discipline work environment and the ability to manage difficult situations to achieve a positive and appropriate resolution.
- Ability to communicate professionally with employees, priesthood leaders, contractors, vendors, and service providers.
- Proficient in the use of computers and cellphones, including CMMS systems, Microsoft Office applications, department-specific software, web-based programs, internet services, and wireless communications.
- Strong understanding of the systems, processes, procedures, and programs of the Meetinghouse Facilities Department, with the ability to communicate and teach others.
- Displays organizational knowledge to ensure inclusion of appropriate departments and individuals in decision-making.
- Shows a commitment to continued learning.