Information Technology_CAN - CAN_Analyst

• Technical Support Engineer plays an important role in supporting end users by solving their technical issues, thereby enabling successful user outcomes through a proactive, services-based business model that is in alignment with user needs.
• Care about users and focus on making sure Bentley products can support business success with great quality service in resolving issues.
• Answering user technical support requests by telephone, e-mail, and web portals.
• Perform software troubleshooting techniques, responsible for appropriate referral to other support and quality assurance areas such as filing bug and enhancements requests when technical issues are found.
• Resolving user questions or problems in the areas of installation, configuration, and product functionality.
• Serving as primary support liaison between Bentley Systems and users for urgent issues.
• Keeping users informed of how and when problems are resolved. ? Build strong relationships with users to become a trusted advisor?
• Document processes and procedures in the form of knowledge-based articles and Technical Papers.
• Report Defects found during Support to L3 team / to Product Vendor.
• Help in Coordination with Vendor.

Artech Information Systems