At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?Overview of the role:At Saputo Dairy Products Canada, we take pride in producing high-quality dairy products and providing exceptional consumer experiences. We are currently seeking a passionate and detail-oriented Consumer Relations Representative to join our team for an 18-month contract.In this role, you will be the key point of contact for consumers with questions, feedback, or concerns about our finished products. You’ll play a critical role in maintaining our reputation for responsiveness, care, and trust.Salary: From $47 320 to $62 110*Salary offers will vary commensurate with experience, education, skills, and training.We support and take care of our employees and their families by offering:Benefit coverage with group insuranceGroup retirement plan with employer contributionTelemedicine and assistance program for employees and their familiesOpportunity to contribute to a collective RRSP & TFSATraining and development programsSaputo Flex Program, flexible work environment (schedule/location) according to department needsOrganized activities for employees and their familiesAdvantageous discounts on Saputo productsHow you will make contributions that matter:Respond to incoming consumer inquiries via phone and email with professionalism and empathyAccurately categorize and log consumer requests in our internal databaseCoordinate follow-ups with consumers and relevant internal departments to ensure timely resolutionContribute to the creation and continuous improvement of documentation, templates, and procedures related to consumer request managementProvide insights and suggestions based on recurring feedback to help improve the overall consumer experienceSupport special projects and perform other duties as assignedYou are best suited for the role if you have the following qualifications:A college diploma in business administration, communications, or a related field2 to 3 years of experience in a consumer relations, customer service, or call center role (experience in the food or CPG industry is an asset)Bilingualism (French and English) spoken and written is essential because the person will interact with various team members and stakeholders across CanadaStrong knowledge of Microsoft Office (Outlook, Excel, Word)Excellent communication skills, both verbal and writtenA calm, solutions-focused approach when handling consumer concernsStrong organizational skills with the ability to manage competing prioritiesA collaborative spirit and the ability to work independently in a fast-pacedThis year, Saputo is celebrating 70 years of passion and craftsmanship!In Canada, Saputo is a leading cheese manufacturer and fluid milk and cream processor, with a portfolio of well-loved brands such as Dairyland, Armstrong, Neilson, Alexis de Portneuf, and many more. Whether your expertise lies in manufacturing, operations, supply chain management, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.The material contained herein is provided for informational purposes only. All open jobs offered by Saputo Inc. and all companies, corporations, partnerships, limited partnerships and other entities controlled by Saputo Inc. (collectively, “Saputo”) on Saputo's web site are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a Saputo subsidiary, office or department, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance. The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links. While Saputo attempts to update this site on a timely basis, the information is effective only as of the time and date of posting. Strict confidentiality will be observed at all times. Saputo is an equal opportunity employer. The information on this site is for information purposes only and is not intended to be relied upon with legal consequence.Saputo welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.
