Medical Receptionist

• Greet patients and visitors warmly while managing all incoming inquiries and directing them to the appropriate personnel or resources.
• Schedule and coordinate appointments efficiently, ensuring accurate documentation within the clinic's electronic medical records system.
• Maintain and update patient charts, records, and case files with a high level of accuracy and confidentiality.
• Respond to general inquiries about clinic services and provide clear information to patients and external agencies.
• Assist the clinic team with administrative tasks, including managing correspondence and preparing medical documentation.
• Ensure the reception area is clean, organized, and welcoming at all times.
• Uphold privacy and confidentiality standards in all interactions and documentation processes.
• Support the clinic lead and clinical manager with daily office operations as needed.
• Utilize Telus PS Suite or similar EMR software to manage patient information and streamline clinic workflows.
• Handle sensitive situations with professionalism, patience, and empathy, particularly when working with marginalized communities.

• High School Diploma or equivalent is required; a diploma or certificate from a Medical Office Assistant program is preferred.

• At least two years of experience as a medical administrator or assistant, ideally in a healthcare or social service setting.

• Familiarity with medical terminology and electronic medical records systems such as Telus PS Suite.

• Strong communication skills in English with the ability to provide a friendly and patient approach to client interactions.

• Proven ability to manage multiple priorities and maintain attention to detail in a fast-paced environment.

• Previous experience working in a clinical setting or with marginalized populations is an asset.

• Proficiency in basic computer skills and medical software applications.

Robert Half