Urban Outfitters Store Manager
- Montréal, QC
- Permanent
- Temps-plein
- Acts as a brand representative reflective of the company values; partners with the Visual Merchandising Manager and Leadership Team on the creation of an engaging visual experience that appeals to the UO customer
- Leads and supports the team to elevate every aspect of the store experience through omni channel capabilities, merchandising, and display to create a compelling atmosphere
- Cultivates a welcoming and inclusive environment by being highly focused on delivering exceptional and genuine customer experiences that are engaging, efficient, and personalized; interprets customer feedback and team insights to positively improve interactions
- Builds a succession plan for engaging and retaining a diverse team to fuel internal growth; actively recruits and interviews to build an external network of talent to add different perspectives and experience to the team
- Provides timely and specific employee feedback to create a culture of action and accountability; facilitates a thorough and thoughtful onboarding for new hires, equitable development paths for all employees, and a focus on employee engagement
- Inspires teams through empowerment, creativity, empathy, and shared fate; tailors communication to the individual and leverages their strengths
- Oversees and collaborates with key partners to uphold daily operating procedures; contributes to assessing accuracy and compliance of staff scheduling and payroll management
- Assesses global business and product sell-through to identify business success and opportunities for the store; effectively guides an empowered team to make strategic, creative, business-impacting decisions
- Oversees and collaborates with key partners to lead timely and effective execution of visual priorities for the store; interprets Home Office visual direction to impact store’s structure, display, merchandising, and outfitting
- Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
- Promotes an inclusive environment by representing and amplifying all voices, actively seeking and advocating different perspectives
- Interprets team interactions through emotional intelligence and team insights to positively improve and build a consistent store environment
- Fosters a culture of strong communication and teamwork to ensure a seamless balance between customer engagement, operational tasks, and visual priorities; stays current and follows through to ensure important company information reaches all levels of the team
- Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team personal growth
- Provides store and departmental insight related to the customer experience and communicates to District Brand Leader and Home Office partners; participates within company and district forums through sharing store specific scenarios and ideas