Onsite Field Services Technician, Sudbury, ON

• Interfaces with end users to resolve complex problems concerning system function which have been escalated through a problem ticket process. Assesses diagnostic information and determines alternative courses of action. Recommends and implements process changes.
• Responsible for troubleshooting issues with tablets for software related problems.
• Responsible for working with 3rd party vendors for troubleshooting issues.
• Responsible for imaging tablet devices and ensuring proper images are installed.
• Responsible for testing the new images when they are released to ensure functionality on the tablet devices and report issues to the responsible teams.
• Responsible for testing newer models of tablets in the environment prior to deployment and use.
• Deploying tablet devices to clients throughout the locations in town and aiding with the tablet refreshes for end-of-life devices.
• Coordinates and/or conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems. Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected timeframes, service level agreements and other criteria. Measures, maintains, and documents team performance in relation to established goals, time frames and service levels. Revises plans, as necessary.
• Responsible for receiving tablets and ensure proper inventory is kept.
• Asset Management of the tablets and asset tagging as well.
• Provides technical services in support of project work; works with project teams to develop, engineer, and implement defined technical activities, such as distributing new tablets, in accordance with established guidelines and procedures.
• Provides guidance and training to client population on system and products to eliminate recurring errors for systems/products. Escalates issues or concerns as appropriate. Recommends changes to procedures and processes; implements as approved.
• Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.
• Creates and maintains systems software and hardware documentation and assesses system information where appropriate.

• Must have High School diploma or G.E.D.
• College diploma or University degree in a computer related field is an asset
• 2-5 years of IT technical support experience
• Must have Experience working with Android and Apple tablets.
• Experience with working with an MDM (Knox etc..)
• Knowledge and experience working with Intune/Azure.
• Experience with recent Windows operating systems, Windows 11 preferably in an enterprise environment.
• Experience with use of Office 365 products preferably in an enterprise environment (Word, Excel, PowerPoint, Teams, SharePoint, Outlook)
• Experience with following company escalation policies

• Strong interpersonal skills for interacting with team members and clients
• Strong communication skills, both oral and written
• Strong organization skills to balance and prioritize work and maintain a clean working office environment.
• Experience with Inventory Management an asset.
• Strong analytical and problem-solving skills
• Good initiative and proactive
• Experience with Service Now ticketing system
• Networking Experience and ability to troubleshoot basic Wi-Fi problems.
• Knowledge of MDM functionality and Mobility Device security (E.G. Samsung Knox).
• Knowledge of app development and programming considered an asset.

• Client or office environment – onsite at client facility
• Monday – Friday days.
• Shift Schedule: 8-hour days.
• On Call could be a future potential.

• CompTIA A+ Certification current or previous considered an asset
• Azure or Intune certifications considered an asset.

DXC Technology