Customer Service Representative

  • Trois-Rivieres, QC
  • Permanent
  • Temps-plein
  • Il y a 1 mois
Groupe Bellemare is a 3rd generation family business that has been serving clients since 1959. Today, the company has more than 500 employees and provides them with an innovative work environment facilitating work-family balance and a healthy and safe quality of life. With over a half century of experience and its sustained R&D efforts, the Company offers high-quality products and services in areas as diverse as concrete, abrasives and minerals, dimensional load transportation, and recycling. Groupe Bellemare is also very involved in its industry and attaches great importance to its social and environmental role as a member of the business community. Groupe Bellemare makes a positive contribution to the quality of life of citizens in the communities it serves by supporting numerous social causes and promoting local purchasing through its responsible procurement practicesJob DescriptionYour role ?Join our dynamic team ! 🚀
We are looking for a passionate and self-motivated Customer Service Representative to provide outstanding support to our customers. If you're driven, an excellent communicator and love solving problems, this position is for you.
Apply now and make a diffrence ! 🌟What will your day look like ?Process customer orders via email or phone and coordinate loading and transportation with stakeholders;
Ensure and follow up on order shipments in coordination with the shipping department;
Respond to customer and sales representative inquiries regarding products, prices and inventory;
Ensure customer satisfaction and maintain strong relationships by provinding high-quality professional support;
Provide administration support for inventory management and communication with various stakeholders regarding finished goods;
Prepare customs documentation for exports;
Handle invoicing, send invoice copies and forward account statements;
Work closely with the credit and accounts receivable departments;
Resolve customer complaints efficiently and proactively;
Maintain a log of incoming products to provide accurate ETAs to customers;
Comply with workplace health and safety policies, procedures and practices;
Collaborate closely with the sales team to resolve customer-related issues;
Perform other related tasks as needed.What we offer ?Group insurance and the option to participate in a group RRSP;
A cloting allowance;
Acces to telemedicine services for your entire family;
A stable daytime schedule;
Possibility of remote work.
*Note : Bilingualism is required as the employee will need to communicate with English-speaking clients.Key CompetenceWhat you will need ?Minimum requirement High School Diploma;
High energy, strong team spirit, professionalism, discipline and attention to detail;
Ability to take initiative and work independently;
Bilingualism is required (French and English) ;
Excellent knowledge of Microsoft Office Suite and ERP systems (an asset).

Groupe Bellemare