National Accounts Specialist, SBS
- Calgary, AB
- 70.000-80.000 $ par an
- Permanent
- Temps-plein
The Strategic Account Specialist manages client relationships to ensure daily and future business needs are met. This includes delivering contract expectations, reporting activities, and completing special projects as assigned. The Strategic Account Specialist is an internal liaison between customers and various Strategic Accounts departments. This individual communicates effectively with the corporate customer as well as internally throughout the organization.II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Serve as internal liaison to the Strategic Account Manager in managing various customer requests and requirements that are above and beyond customer service or other back office support. Includes service coordination and customer bid process management.
- Produce detailed reports
- Provide data analysis
- Address and resolve day to day customer business needs
- Respond to and engage with internal teams to resolve and elevate client issues
- Ensure the terms and conditions of the contract are adhered to
- Partner with SAM and/or PM to understand business needs and strategies
- Develop Quarterly Business Reviews
- Manage duties related to client as assigned
This role has no supervisory responsibilities.IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.A. Education and Experience
- Education: Bachelor's Degree, or in lieu of degree, High School or GED or High School Equivalency and four (4) years of work experience.
- Experience: One (1) year of experience with responsibility in project/business management and/or sales industry experience (in addition to education requirement).
- Applicable experience may be substituted for education requirements.
- Microsoft Office, strong communication and project management skills
- Bilingual (French and English) is an asset
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
- Required to exert physical effort in handling objects less than 30 pounds rarely;
- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
- Normal setting for this job is: office setting.
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Pension, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.If this sounds like the opportunity that you have been looking for, please click "Apply."About Us: ABOUT WMWM ( ) is North America's largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM's fleet includes nearly 11,000 natural gas trucks - the largest heavy-duty natural gas truck fleet of its kind in North America - where more than half are fueled by renewable natural gas. To learn more about WM and the company's sustainability progress and solutions, visit .Equal Employment OpportunityFor United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.Real IDIn order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.About the Team: What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family - from benefits, to resources and engagement activities.We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.