
Retail Manager - Food Service, Proprietary & Franchise Brands
- Kamloops, BC
- 60.000-70.000 $ par an
- Permanent
- Temps-plein
- Highest number of golf courses per capita in Canada, with one of the most diverse golf landscapes.
- Outdoor mecca for outdoor activities such as hiking, mountain biking, kayaking and fishing
- Wide range of cultural events including Wine festival, Film festival, Salute to the Sockeye Festival, Kamloops comedy fest
- Amazing climate – 3rd mildest climate in a non-coastal city in Canada
- Distance to Vancouver by car: 4 hours; distance to Kelowna by car: 2h15m
- Work-life balance
- Slow summer season and December Holiday closure
- Competitive Base Salary
- Health & Dental Benefits with no waiting period
- Employer Matched Pension Program
- Demonstrate a passion for guest service and creating exceptional guest experiences
- Pride yourself on building relationships with guests and your team
- Have strong operational experience
- Have a passion for coaching and mentoring and are comfortable delegating tasks
- Enjoy leading a diverse team in a fast-paced environment
- Are able to engage others and develop high performance within your team
- Coordinate with FSD - Hiring, Layoffs, Terminations
- Coordinate with FSD to meet targets (Revenue, Food, Labour for all locations)
- Manage / Train / follow-up with all Supervisors
- Managing the Training Schedule for any new upcoming promotions
- Coordinate with Supervisor that Food Safety /REV Standards are compliance
- Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements
- Verify accountability report of financial transactions to include sales and transfers of merchandise to and from the stores
- Maintain safety standards at the location
- Handle Staff questions/concerns – and work with FSD for disciplinary actions
- Resolve Customer Complaints
- Coordinate with Franchisee District Managers for any store/brand related training or promotions
- Ensure development and training of customer service programs and product knowledge
- Lead periodic physical inventories as well as potential count discrepancies
- Maintain proper Payroll Procedures
- Ensure that a quality service is provided to all our Guests
- Maintain effective client and customer rapport for mutually helpful business relationships
- Resolve day-to-day Operational issues
- Other Duties Assigned by Food Service Director
- Requires 2-4 years of experience or combination of education and experience from which comparable knowledge and skills acquired
- Experience with Tim Horton’s or Starbucks preferred
- Excel at task delegation and work planning
- Able to organize, compose, and review daily financial reports
- Manage operational standards and team members
- Experience in Scheduling, Staff Positioning, & Conflict Resolution
- Familiar with Microsoft Office and Point of Sales systems
- Profit and loss (P&L) accountability and /or contract -managed service experience preferred
- Previous experience in Quick Service, Clearview an asset (TIMS applications/ systems)
- Friendly, outgoing with a positive attitude
- Previous management experience required
- Food Safe certification is also preferred, but we can help facilitate if need be.
- Ability to work a flexible schedule that includes some evenings and weekends