Resort Services Operations Manager

• Proven experience in event coordination or event operations
• Experience leading teams in a fast-paced environment
• Strong understanding of cleanliness standards, presentation, and public space management
• Ability to identify and proactively manage operational and safety risks
• Excellent customer service, communication, and conflict resolution skills
• Self-motivated and able to work with minimal supervision
• Work well within a diverse team environment

• Lead the planning and execution of all resort events as directed by the Director of Resort Services & Events
• Develop and deliver weekly events programming to enhance the guest experience
• Coordinate logistics for events including set-up, staffing, equipment, and on-site execution
• Act as on-site lead for events, ensuring smooth delivery and quick resolution of any issues
• Source, order, and manage event supplies, materials, and prizing in alignment with event needs and budgets

• Oversee the overall cleanliness and presentation of the Village Centre Mall
• Liaise with cleaning contractors to ensure standards are consistently met
• Monitor and address aesthetic elements, ensuring the space remains welcoming and guest-ready
• Identify, mitigate, and manage risk within public spaces, implementing best practices for safety and compliance
• Coordinate minor maintenance and repairs as required
• Source and order operational supplies to support custodial needs, seasonal décor, and overall building presentation

• Hire, onboard, schedule, and manage Resort Services team members
• Lead daily operations with a focus on accountability, efficiency, and customer service
• Manage bi-weekly payroll and staff scheduling

• Must be able to sit and stand extended periods during events
• Capable of lifting and carrying event materials and supplies
• Must be able to kneel, bend, and perform physical tasks as required
• Comfortable working both indoors and outdoors in varying conditions

Big White Ski Resort