Who we areWe are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include
HOOPP Pension Plan (Defined Benefits Pension)
Retirement Planning Program
Generous vacation days for permanent and long-term contracts
Work-life balance
Career Planning Program
Learning and Professional Development Program
Flexible benefits program from your first day on the job for permanent and long-term contracts
Why is this role important?Reporting to the Program Lead, the Program Specialist will support the planning, coordination and management related to NACRS Clinic Lite (NCL) development projects as well as data supply management. In collaboration with an interdisciplinary team, the Program Specialist will provide high quality and timely support to a wide range of stakeholders for NCL initiatives. Additionally, the Program Specialist will CIHI's Hospital Data Transformation (HDT) initiative including the development and implementation of a modernized hospital information system and the piloting and scaled introduction of more automated and timelier data collection methods.What you'll do1. Provides expertise in key areas of client support and engagement in relation to NCL including onboarding newly reporting client sites, assisting their use of the NCL Web Entry tool and responding to queries related to data submission.2. Anticipates, identifies, and supports the needs of key stakeholders by developing clear and concise user documentation and tools, supporting report interpretation and utilization of NCL's standard return of own data files and maintaining client support tracking tools3. Contributes to system development and implementation activities by providing data content expertise related to requirements definition, system development artefacts, data exchange and collection specifications as well as system testing and production deployment.4. Supports and coordinates project deliverables including planning, monitoring and reporting of activities. Coordinates operational and logistical aspects related to the projects including scheduling meetings, preparing pertinent documentation, obtaining required approvals etc.5. Advises and supports system transition, sunsetting and integration plans to meet the objective of a sustained, timely and continuous acute and ambulatory care data supply for CIHI's products and services.6. Builds relationships with and supports NCL stakeholders, including hospital and community health services providers, digital health organizations and government and other related agencies at the provincial and national levels.7. Maintains knowledge of Canada's evolving health care environment, conducts broad environmental as well as sector relevant scans to provide context and input to activities related to maintaining currency and continued relevance of CIHI's acute and ambulatory care data supply.8. Supports the development of background papers or briefing documents on key strategic initiatives. Builds and maintains relationships with stakeholder groups within CIHI, to ensure coordination and synergy. Establishes and maintains external professional contacts.9. Works collaboratively with the broader Hospital Data Transformation team to achieve deliverables in a matrix environment. Ensures relevant stakeholders and CIHI departments are consulted and collaborated with as appropriate.10. Contributes to the promotion of the HDT initiative and related CIHI products and services through participation on committees, presentations and/or attendance at conferences and other activities as required.11. Contributes to key activities of the Acute and Ambulatory Care Information Services branch and corporate initiatives as required, including coordination of initiatives with the other program areas. Participates on CIHI project teams and assumes responsibility for other related duties as required.What you'll bring to the table
Undergraduate degree in Health Service Management or Health Information Management, . eHealth, health informatics or similarly relevant field or equivalent experience including HIM diploma/degree from a CHIMA-accredited college
Three to five years related experience in a Health Information Management field or health information systems, standards and reporting role
Strong understanding of the Canadian health care system, and the use of health information for planning, policy development and decision-making
Experience in commonly used and emerging health care technologies (enterprise hospital/clinical information systems) or Electronic Health Records such as Oracle Cerner, Meditech and Epic abstracting software, assisted coding and data integration tools.
Sound knowledge of products and services such as DAD and NACRS, national/provincial eHealth/digital health progress, issues and risks; awareness of emerging relevant IT trends and their impact on health care delivery.
Demonstrated experience in relationship building and engagement tactics
Ability to synthesize and communicate information for a variety of audiences.
Exceptional problem solving and analytical skills to be applied to a complex and dynamic environment.
Good organizational and time management skills with demonstrated ability to manage multiple projects.
Excellent verbal, interpersonal, business writing and presentation skills; positive attitude to changes in business practices and processes.
Strong proficiency in using Microsoft Office software suite.
Fluency in English is required, bilingualism in both official languages is an asset
To find out more about this role and other exciting opportunities visit our website at www.cihi.ca and check out our 'Careers' section.We thank all those who apply, however, only candidates selected for an interview will be contacted.As part of CIHI's applicant screening process, we complete a comprehensive pre-employment background check for all potential hires. This includes a criminal record check, credit report, social media, and education verification.At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.Please note the CIHI Recruiting Team uses email to communicate with applicants. Please make sure your profile has an updated email address that is checked regularly, including the junk/spam mail folder, as we send time sensitive emails (i.e. testing and interview bookings).
