Inside Sales Representative

• Respond to customer inquiries via phone, email, or in-person with professionalism and technical expertise.
• Understand customer requirements and recommend appropriate industrial products, systems, and technical solutions.
• Present alternatives and solutions considering pricing, specifications, compatibility, and availability.
• Process quotes, proposals, and orders accurately, ensuring all product specifications and system requirements are accurately captured and addressed
• Provide reliable updates on product availability, shipment status, and delivery timelines
• Coordinate with vendors and internal teams to ensure timely fulfillment and resolve issues
• Follow up with customers after sales to ensure satisfaction and address concerns
• Maintain organized customer records and communicate demand changes to purchasing
• Support inventory counts and maintain accurate system data
• Adhere to company policies and procedures
• Stay current on product lines, technical updates, and industry trends.
• Perform other duties as assigned

• Though not required, preference will be given to individuals with experience/knowledge with Industrial, mechanical, welding systems components/consumables or related is strongly recommended to be successful in this role
• 3 or more years of experience in an Inside Sales role is a must
• Strong customer service skills with a professional attitude
• Clear communication skills (in-person and on the phone)
• Honest, reliable, and dependable
• Good problem-solving skills and attention to detail
• Strong time management and ability to work both independently and as part of a team
• Experience meeting sales targets and upselling products
• Able to stay calm and professional when dealing with difficult customers
• Basic math skills for pricing, measurements, and calculations
• Comfortable using computers and software such as Microsoft Office and ERP systems

Source Atlantic