Customer Success Manager
- Burlington, ON
- 95.000-140.000 $ par an
- Permanent
- Temps-plein
Job ID: 81056
Location: Burlington, OntarioWhat you will be doing:Manage Client Accounts from onboarding through renewal, ensuring seamless execution and ongoing value.Execute Contract Deliverables and monitor key milestones, timelines, and service outcomes.Own Client Relationships, meeting regularly with stakeholders to understand their goals and align our services.Oversee Delivery Operations across the client experience team (non-HR leadership) to ensure quality and consistency.Drive Renewals and Upsell Opportunities by building trust and demonstrating the value of our platform.Act as Client Advocate, collaborating with product and leadership to address needs and propose improvements.Report Directly to the President, serving as a strategic gatekeeper between key accounts and executive leadership.What you must have:3–5 years of experience in Customer Success, Account Management, or a related SaaS role.Strong understanding of the SaaS client lifecycle and delivery management.Excellent relationship management, communication, and problem-solving skills.Proven ability to manage multiple clients, priorities, and deliverables.Confident in leading client meetings, managing expectations, and driving outcomes.Comfortable working in a fast-paced, high-growth tech environment.Familiarity with SaaS platforms, analytics tools, or CRM systems is a plus.Salary/Rate Range: $95,000.00 – $140,000.00For more information about TEEMA and to consider other career opportunities, please visit our website at