RH Partners - Director of Operations
- Barrie, ON
- Permanent
- Temps-plein
- Competitive base salary, paid vacation and personal days
- A comprehensive group benefits package, including access to an Employee Assistance Program and a flexible Health Care Spending Account
- Annual Wellness Spending Account
- Access to our Group Registered Retirement Savings Plan (RRSP)
- Flexible working arrangements and an inclusive work culture
- Reviews current business processes, identifies opportunities for efficiencies and improves outcomes/satisfaction for clients our team members.
- Helps to implement new services lines, creates processes for delivery and assists us in identifying current and potential clients to deliver these.
- Leads marketing initiatives by being responsible for the administrative aspects of all marketing such as coordination of newsletters, brochures, web site, client seminars, direct mail campaigns, open houses and maintaining client/prospect/referral source data base and internal marketing memo.
- Provides support, idea generation and support to ensure that RHP is implementing A.I. and technology in general to ensure we are operating as efficiently as possible and providing excellent customer satisfaction.
- Monitors overall profitability by analyzing financial and operating reports including identifying areas holding profits back, monitoring productivity of team members and the efforts at keeping our team properly utilized, monitoring realization and challenging write-offs, collections and cost control.
- Manages HR issues at RHP and liaises with our outsourced HR Provider and acts as a point person for all Firm recruitment, employee retention policies, performance evaluation processes, compensation and benefits, training, CPD documentation, new employee orientation, etc.
- Works closely with the Partnership group including attending Partner group meetings, retreats, planning agendas for meetings, monitoring achievement of strategic plan goals and action steps, input into individual goals and being a “presence” in achieving accountability.
- Oversees the IT stability/procurement and will be the point person with our outsourced IT Provider.
- Manages an Administration team of 3 who look after administration issues, including office equipment, high-level landlord issues, purchasing, creation and enforcement of policies & procedures, supervision of the operations staff and property/casualty, benefit and professional liability insurance.
- Oversees the internal accounting, financial and operational reporting, including budgeting.
- Manages the administrative, physical and cultural integration of entities that are acquired by the Firm.
- 5–10 years or more of experience in an operations management role within a similar professional services environment.
- Relevant post-secondary degree in Accounting, Finance, Master of Business Administration, or a related field.
- Relevant professional designation/certifications, such as CPA, CFA, CHRP/CHRL, PMP, are an asset, but not required.
- Significant business acumen and commercial awareness.
- Technological proficiency. The role will involve the oversight of new IT and A.I. software systems at the Firm.
- Excellent interpersonal, communication, and client service and relationship building skills.
- Proven track record in implementing new programs, processes and initiatives and acting as a key accountability partner to senior leadership and external partners/vendors.
- Strong networking skills. The role will act as a public facing ambassador to the Firm in the community.
- Excellent leadership skills with the ability to provide direction to team members and encourage them to invest in the future of the Firm.
- Forward thinking and strategic to support the execution of short- and long-term growth plans.
- Ability to work independently as well as cohesively with a team.