IT Support Engineer

AON3D

  • Montréal, QC
  • Permanent
  • Temps-plein
  • Il y a 1 mois
  • Postuler facilement
We’re looking for an IT Support Engineer who can independently own all aspects of user support, device management, and onboarding/offboarding, while partnering closely on our evolving security and compliance posture.You’ll support a team of ~50 staff across engineering, business, and production environments. This is a hands-on role with real autonomy - and a clear path to deepen your expertise in IT security and infrastructure strategy. We’ll actively support your professional development with dedicated budget and time to pursue certifications, training, or coursework in security and systems architecture. You’ll work directly with company leadership and be brought into the strategic planning and budgeting process for IT, giving you early insight into how decisions are made and the opportunity to help shape our roadmap as we scale. If you're passionate about support, obsessed with clean systems, and excited to grow into a security-focused IT leader, we want to talk.What You’ll DoBe the go-to person for internal IT support, ensuring timely resolution of tickets, smart escalation, and a great employee experienceManage and improve our device management workflows using Microsoft Intune, including patching, configuration, and complianceOwn the onboarding and offboarding process across all departments, streamlining access to Windows and Linux systems and cloud servicesMaintain IT documentation and create training materials to improve efficiency and self-serviceProactively identify and execute improvements in device security, support workflows, and employee experienceSupport internal audits and prepare for future compliance frameworks (e.g. SOC 2, ISO 27001)What We OfferThe chance to own IT operations across the company from day oneA clear path to grow into a security specialization, with support for professional development, certifications (e.g. CompTIA, Microsoft, CISSP), and hands-on opportunitiesCompetitive salary and benefitsHybrid work flexibilityA fast-paced, engineering-driven company culture where your work directly impacts productivity and securityWho You Are3–7 years of experience in IT support, service desk, or endpoint management rolesStrong experience supporting Windows environments, with familiarity around Linux device management and basic administrationProficient with Microsoft Intune, Entra/Azure AD, and related toolsClear communicator who can work effectively with developers, back office, and production staff alikeDetail-oriented and process-minded - you value documentation, automation, and continuous improvementSecurity-aware mindset: you follow best practices and understand the risks around devices, identity, and data accessExcited by the idea of becoming a security expert over time, and eager to grow with mentorship, projects, and certification supportPowered by JazzHR

AON3D