Public Awareness Operations Manager
- Calgary, AB
- Permanent
- Temps-plein
- Lead and participate in the execution of road-based outreach and public awareness campaigns defined by Client Relationship Managers and regulatory programs.
- Maintain and manage a rolling 12-month operational schedule aligned with known and anticipated project needs.
- Ensure schedules are realistic, accurate, and designed for optimal work-life balance and productivity for field staff.
- Supervise field teams across multiple projects, ensuring alignment with standards for client engagement, documentation accuracy, and safety.
- Conduct regular meetings with staff to align expectations, resolve field challenges, and review performance.
- Develop and oversee training plans, onboarding, and role-specific development for permanent and spare board staff.
- Design, optimize, and communicate efficient field routes using mapping tools and operational data.
- Coordinate travel, accommodations, vehicles, and equipment for all field deployments.
- Work with IT and GIS teams to ensure tools such as GPS pucks, radios, and offline data collection systems are functional, updated, and properly assigned.
- Ensure full implementation of field safety protocols, including work-alone monitoring, vehicle checklists, defensive driving standards, and emergency response procedures.
- Lead daily/weekly check-ins on travel plans, PPE, weather risks, and other safety factors.
- Report and escalate field incidents per company policy, including issues with resident interactions, vehicle incidents, or safety breaches.
- Serve as the operational lead for representing client standards in the field, including Indigenous and agency engagement.
- Handle in-field escalation of issues and resident concerns, including direct communication with clients when required.
- Ensure resident interactions are consistent, professional, and aligned with consultation objectives.
- Track and analyze key operational data such as:
o Contacts per day/person, meals, accommodations, and field hours
o Mileage, vehicle performance, and field conditions
- Use year-over-year data and lessons learned to drive enhancements in efficiency, effectiveness, and cost control.
- Ensure standard operating procedures are developed and followed for all field activities including:
o Pamphlet distribution and data entry
o Travel plans and check-in procedures
o Equipment use and tracking
o Digital records management
- Contribute to and maintain video and written training content through the Learning Management System (LMS).
- Work closely with internal teams to ensure alignment of engagement activities with overall project goals and cross-functional initiatives.
- Diploma or bachelor's degree in Field Operations, Logistics, Geomatics, Occupational Health & Safety, Project Management, Public Relations, or a related field.
- 7-10 years of progressive experience in field operations, community engagement, logistics, or public affairs, with 2-3 years of direct experience managing multilevel field teams. Landman experience would be ideal for this role.
- In-depth knowledge of regulatory frameworks (e.g., AER, BCER, CER, CSA Z246.2-23) considered an asset.
- Demonstrated success in leading road-based outreach and public consultation programs, including Indigenous engagement and high-volume stakeholder interactions.
- Certifications in public engagement, stakeholder relations, Indigenous relations, or safety (e.g., WHMIS, TDG, Defensive Driving) are considered assets.
- Experience in a consulting or multi-project environment is preferred.
- Project Management Professional (PMP) certification is considered an asset.
- Valid Class 5 driver's license required (Class 4 or commercial license considered an asset).
- Proven ability to create and manage annual field operation plans with rolling forecasts, including project planning with defined start and end dates, budgets and financial management, milestones, and performance metrics.
- Demonstrated excellence in supervising remote and mobile field teams, maintaining high standards in scheduling, vehicle usage, equipment handling, and safety compliance.
- Skilled in coordinating logistics, resources, and planning with cross-functional departments such as GIS, Project Management, Print, Training, Software, and Operations-without reliance on executive facilitation.
- Strong analytical ability to monitor and improve operational performance using KPIs such as contacts per day/person, confirmation rates, kilometers driven, accommodations, meals, and year-over-year comparisons.
- Proficient in using field data collection tools and systems including Survey 123, Field Maps, stakeholder databases, and mobile tracking technologies, with a clear understanding of backup and contingency protocols for equipment or connectivity failures.
- Ability to ensure strict compliance with internal and external policies regarding work-alone procedures, field safety, and incident reporting.
- Experienced in managing in-field client interactions and stakeholder engagements, including conflict resolution, quality assurance, and maintaining consistent representation of client and corporate standards.
- Capable of developing and supporting training initiatives through Learning Management Systems (LMS), including the creation of instructional videos, SOPs, and scenario-based educational tools for field personnel.
- Committed to promoting professionalism across all field activities-including personal conduct, appearance, client engagement, vehicle cleanliness, and overall brand representation.
- Adept at leveraging data, feedback, and lessons learned from past operations to implement process improvements that enhance team efficiency, field safety, stakeholder satisfaction, and operational cost-effectiveness.
- This position is an in office position in SE Calgary.