Parts Technician

New West Truck Centres

  • Red Deer, AB
  • Permanent
  • Temps-plein
  • Il y a 9 jours
Why Work HereWorking as a Parts Technician in the trucking industry can be a rewarding career choice for those who enjoy building relationships and have a passion for people. In this role, you will have the opportunity to interact with a wide range of customers, including trucking companies, mechanics, and independent owner-operators, helping them find the right parts and solutions for their needs.Treated Well.Your direct manager is a well-respected and knowledgeable leader who always remains calm and collected, even in the most challenging situations. They genuinely care about the employees and take the time to listen to their concerns, offering guidance and support when needed.Trained Well.Employees have access to cutting edge technological training opportunities, web training, and career development training, in addition to our in house training programs and certifications that will develop your skills and advance your career.Paid Well.Our total compensation package offers job security, health, dental, EFAP, vision and life insurance. Compensation for this position is competitive and based on experience. This position is bonus eligible (paid monthly).The roleThis is a full-time position working the 3:00 PM to 11:00 PM shift, Monday to Friday.Order Processing – 50% of your time is spent here
  • Fulfilling orders with on hand parts, processing orders from our PDC’s, other dealers or suppliers and notifying customers of any ETA updates or notifying them when parts arrive.
  • Has a willingness to learn and effectively use the company business system (Procede) and all other online programs (CAT, Cummins, Paragon, etc.) required to fulfill the duties of a parts person and serve our customer.
Customer Service and Support – 40% of your time is spent here
  • Acknowledge all customers as they arrive in the facility and serve them in a timely and efficient manner.
  • Provide a high level of service to all of our customers, internal or external. Communicate well with and supports other dealership personnel and departments.
Ad hoc duties – 10% and its important!
  • Replenishes assigned display areas, ensures pricing is accurate and keeping the area clean and organized for customers.
  • Participates in all training programs that are made available and attend all department meetings.
  • Process credit card and debit transactions as well as performing product return inspections and completing refunds and core credits.
Education/Certification
  • Minimum high school diploma required
  • Journeyman Parts Technician certification would be preferred
Experience
  • Minimum two years of parts experience in the heavy equipment or commercial vehicle industry
  • Must be professional and organized and able to work in a high pressure environment safely
3 Things To be successful as an Parts Technician1. Technical knowledge and expertise2. Always willing to help out3. Attention to detail and accuracyAbout UsWe are New West Truck Centres, a trusted name in heavy-duty trucks since 2008. From two locations, we’ve grown into a network of dealerships, body shops and collision centres serving Alberta and interior British Columbia. We represent a wide range of heavy-duty trucks and parts brands, including Freightliner, Western Star, Thomas Built, Mitsubishi Fuso, Sport Chassis, Detroit Diesel, Cummins, Autocar, and more.Born from the vision of an integral leader who has worked in every aspect of the business, this comprehensive background fuels our passion for exceptional customer service, ensuring the best experience at all our locations in Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat, Cranbrook, and Taber.Our "person-centered" corporate culture values each team member as essential to our success. This approach has earned us rewards such as Best Employer for Recent Graduates and Top Company for Women to Work for in Transportation. We actively support various charities and participate in numerous community and industry initiatives.We are New West Truck Centres, a trusted name in heavy-duty trucks since 2008. From two locations, we’ve grown into a network of dealerships and body shops serving Alberta and interior British Columbia. We represent a wide range of heavy-duty trucks and parts brands, including Freightliner, Western Star, Thomas Built, Mitsubishi Fuso, Sport Chassis, Detroit Diesel, Cummins, Autocar, and more.Born from the vision of an integral leader who has worked in every aspect of the business, this comprehensive background fuels our passion for exceptional customer service, ensuring the best experience at all our locations in Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat, Cranbrook, and Taber.Our "person-centered" corporate culture values each team member as essential to our success. This approach has earned us rewards such as Best Employer for Recent Graduates and Top Company for Women to Work for in Transportation. We actively support various charities and participate in numerous community and industry initiatives.

New West Truck Centres