Director of Operations, Healthcare Security - Vancouver Coastal Health

• Lead, mentor, and develop a team of Client Services Managers and frontline staff fostering a culture of excellence and accountability.
• Build and maintain strong, long-term relationships with key healthcare clients, understanding their needs and ensuring our services exceed their expectations.
• Understand your clients and lead from the front by being actively involved in all aspects of client relationship management to become their trusted security and safety solutions resource.
• Identify and pursue new business opportunities, build a robust pipeline, and establish relationships with key stakeholders.
• Conduct market research and competitive analysis to stay ahead of industry trends, emerging threats, and regulatory changes impacting healthcare security.
• Lead client negotiations, and close deals to achieve revenue targets and market share growth including the negotiation of increases and renewals with our existing client base.
• Develop and implement operational strategies to improve service quality, client satisfaction, and business growth.
• Establish and monitor key performance indicators (KPIs) to ensure operational objectives are met and drive continuous improvement.
• New business start-ups and transition plan implementation.

• Legislation - Relevant government and Healthcare security legislation in British Columbia
• Security Operations - schedule management, Standing Orders preparation, security systems (CCTV/Access Control), Incident Reporting set-up and installation
• Financial - margin maintenance/improvement, Client/Site financial analysis, Spend Control

• University Degree preferred, College Diploma or certificate in Personnel Management, Business Management, Human Resources or experience in an operational setting involving the management and supervision of a large number of staff members.
• Minimum of seven years' experience as a manager in an operational setting, with at least three years of direct experience in Healthcare Security operations or managing healthcare client portfolios.

• Have, or be in the process of attaining the CHPA designation with IAHSS
• In-depth understanding of healthcare industry dynamics, regulatory requirements, and security challenges.

• Experience working with hospitals, health authorities, or healthcare-related facilities is strongly preferred.
• Demonstrated success in building and leading teams, passion and high energy for people.
• Proven track record of excellence in client relationship management, problem solving and business development
• Experience in an operational setting involving the management and supervision of many staff members
• Strong communicator with assertive interpersonal skills and team player are critical to success.
• Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills
• Sound judgment and decision-making skills, with a 'hands on', problem solving approach, able to remain calm under pressure and take control of incidents
• Experience of writing policy, standing order procedures, drafting reports, preparing business cases and compiling and adjusting duty rosters to meet shortfalls in staffing levels
• MS Office proficiency; Self-motivated; demonstrated ability to produce results while working independently; proven strong analytical and organizational skills; proven customer service skills required; sales and management training an asset; valid Class 5 British Columbia Driver's License; access to or possession of vehicle for attending to all client sites
• Understands financial and cost drivers in the security industry
• Certified Protection Professional or equivalent American Society for Industrial Security certification standing is an asset.

• Easy Commute: We're right beside the SkyTrain - seriously, look for us on Google Maps.
• Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
• Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
• Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
• Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.

Securiguard