Coordinator, Sales & Omnichannel Operations

Groupe Dynamite

  • Mont-Royal, QC
  • Permanent
  • Temps-plein
  • À l'instant
Overview:Groupe Dynamite Inc. (GDI) is a Montréal-based, public company of integrated omni-channel brands, designing and distributing accessible, trend-forward fashion for women since 1975.Our mission of "Empowering YOU to be YOU, one outfit at a time" is brought to life through the GARAGE and DYNAMITE banners and represents the consumer-centric core of GDI's long-standing success as a leading retailer in North America.Today, GDI operates nearly 300 stores across Canada and the United States, as well as shoppable brand experiences at Garageclothing.com and Dynamiteclothing.com.Job Summary:Reporting to the Director, Field Operations and Programs, the Omni-Channel Operations Specialist is responsible for operationalizing all omni-channel initiatives at the store level, optimizing in-store processes, and providing day-to-day support to our stores. We are seeking a detail-oriented individual to join our dynamic team. This role is pivotal in ensuring a seamless and efficient customer experience across all our retail channels, including brick-and-mortar stores, E-commerce, and mobile platforms. The ideal candidate is a problem-solver with a strong understanding of retail operations, logistics, and technology.Main Responsibilities:
  • Monitor the performance of omni-channel fulfillment (SFS, BOPIS, Uber, S2S, etc.) daily and escalate opportunities to improve the customer experience;
  • Generate and analyze key performance indicators related to omni-channel activities, identifying areas for improvement and offering solutions;
  • Provide support and training to store teams on omni-channel processes and technologies by handling Jira tickets and ensuring their resolution in a timely manner;
  • Identify and implement process improvements to enhance operational efficiency and reduce costs;
  • In partnership with the Logistics team, enable omni-channel operations for new stores;
  • In partnership with the Omni-Channel team, help establish, prepare, and communicate the omni-channel fulfillment strategy during peak times (summer sale, BFCM, BD, etc.) and ensure that all changes required in the back-end system are executed smoothly;
  • Act as a SME for the order management and point-of-sale systems;
  • Serve as a key driver of change by leading the development and implementation of new initiatives or process optimizations in-store, including:
  • Challenge the status quo during the testing phase;
  • Create training material;
  • Determine a roll-out strategy;
  • Develop a communication plan;
  • Lead the proof of concept pilot;
  • Communicate the plan;
  • Monitore and adjust it post-deployment;
  • Provide visibility on its progress to field partners on a regular basis;
  • Collaborate with the Sales and Operations Department and other departments to support various projects and initiatives;
  • Work on any related tasks to ensure an optimized customer experience.
Qualifications:
  • University degree, preferably in Business, Supply Chain Management, or Retail Management;
  • Bilingualism (French and English) is required for daily communication with suppliers, employees, and stakeholders, both within and outside of Quebec;
  • 2+ years of experience in operations/support or business analysis
  • Subject matter expertise in retail business is an asset;
  • Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint);
  • Proficiency in retail management software, inventory/retail management systems, and/or order management systems (e.g.,
  • Manhattan SCALE, Oracle, RMS, etc.);
  • Familiarity with business intelligence tools (e.g., Power BI, Sigma);
  • Deep understanding of omni-channel retail concepts and best practices;
  • Strong analytical and problem-solving skills with a data-driven approach;
  • Excellent organizational and prioritization skills;
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with various teams;
  • Ability to effectively multitask and work in a fast-paced environment;
  • Ability to thrive in the face of change, with a strong sense of urgency.
At GDI, you will be part of a growing organization that understands the importance of investing in people and offers you:
  • A comprehensive compensation package that includes performance-driven bonuses;
  • A group retirement savings program with employer matching;
  • Flexible group insurance with personalized coverage that meets your needs;
  • An employee discount at Garage and Dynamite;
  • Exclusive private sample sales;
  • A flexible vacation policy;
  • And more!
GDI has been repeatedly voted one of Montréal’s Top Employers and one of Canada’s Top Employers for Young People.Our promise…
No day will be like the last—we aim to be better today than we were yesterday. We are committed to employment equity.Candidates that are retained will be called for an interview.

Groupe Dynamite