WHO ARE WE?Leading Canada in all areas of insurance, HUB International is ranked among the world’s top 10 brokerages. When you partner with us, you will be at the center of a vast network of experts providing unmatched service, expertise and insurance solutions alongside 11,000 employees in 500 offices across North America. Choose a career with HUB and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.WHAT DO WE OFFER?Competitive wagesIndustry related tuition financingOpportunities for career advancementMedical and dental benefitsComplimentary transit shuttleNo cost fitness facility on-sitePOSITION SUMMARYThis role is responsible for delivering exceptional client service while supporting sales, underwriting, and policy servicing activities within a fast-paced Client Service Centre environment. This role serves as a primary point of contact for clients, handling inbound and outbound inquiries, providing coverage recommendations, and writing new personal insurance policies including home, travel, and umbrella coverage.KEY RESPONSIBILITIESHandle inbound and outbound client calls through the Client Service CentrePerform front-line underwriting in accordance with company guidelinesAssess client needs and provide appropriate insurance coverage recommendationsProactively contact clients to obtain renewal informationWrite new home, travel, and umbrella policies and cross-sell additional insurance productsSupport clients with remarketing, new business, renewals, and policy endorsementsManage accounts receivable and follow up on outstanding balances as requiredMaintain accurate and up-to-date client records as changes occurDeliver a high level of customer service while consistently meeting sales and performance targetsProvide support and guidance to the Personal Insurance Team, including branch locationsRespond to client inquiries by providing policy and coverage information in a clear and timely mannerPerform other duties and responsibilities as assignedWHAT DO YOU NEED TO SUCCEED?As a successful candidate you will possess the following characteristics:The ability to work independently as well as within a teamExcellence communication skills, written and orallyOutstanding client service skillsREQUIREMENTSLevel 2 General Insurance License or Level 1 General Insurance License with a commitment to obtain Level 2 within 6 monthsMinimum 1 year of auto insurance experience1–2 years of customer service experienceWHAT DO WE VALUE?Entrepreneurship – We encourage innovation and educated risk-tasking.Integrity – We do the right thing every time.Teamwork – We work together to maximize results.Accountability – We measure and take responsibility for outcomes.Service – We serve our customers, communities and colleagues.The expected salary range for this position is $47,000 to $60,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.Department Account Management & ServiceRequired Experience: 1-2 years of relevant experienceRequired Travel: No Travel RequiredWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
