Bilingual Customer Service Representative

• Process Orders, Expedites and all other customer requests accurately with a high attention to detail in a timely manner.
• Consistently organize workload to ensure high priority and rush items are prioritized.
• Work well with other team members and departments to ensure customer receive the best service possible at every point.
• Effectively manage orders (phone, EDI, email) daily.
• Deal with customer issues, concerns and complaints in a timely and efficient manner.
• Supply tracking information on shipments as customer requires.
• Co-ordinate rush orders as required with Production and Shipping.
• Assist Inside Sales to expedite orders as necessary with Production.
• Issue Return Good Authorizations to determine quality issues, relay findings to customer, and process next step accordingly.

• Minimum of High School graduation
• Strong computer skills with ability to use Microsoft software (Excel, Word, etc.)
• Excellent verbal, written and listening skills
• Take ownership of all opportunities, challenges, and mistakes
• A willingness to identify personal strengths and weaknesses and accept training, coaching, and criticism
• Commit to a personal plan of development as necessary
• A positive and friendly phone manner is critical
• A high level of empathy is required to identify customer concerns and convert them into a positive experience.
• Ability to gain customer trust and keep it
• Exceptional interpersonal and communication skills and be able to present the company in a professional manner and provide excellent written reports
• Organization skills with attention to detail
• Good math and problem solving ability
• Be personally motivated and able to provide creative thought.

Nevian Consulting