Corporate Account Manager
Chemtrade
- North Vancouver, BC
- Permanent
- Temps-plein
- Degree in Business, Chemistry, Engineering or Environmental Sciences with a minimum of 10-15 years of experience in chemical sales and marketing, preferably within the Pulp & Paper Industry. MBA would be considered a strong asset.
- Valid driver’s license is required
- Valid passport
- Ability to travel between 50-70% of the time
- Strong computer skills (SAP, Office)
- Proven verbal and interpersonal communication skills
- Leader that can influence & drive actions with the ability to collaborate across various functions to achieve results
- Strong negotiating skills
- Proficient in proposing actions, identifying and illustrating opportunities, making recommendations and presenting them
- Solution oriented mindset driven by natural curiosity
- Commercial mindset (customer centric)
- Develops Self & Others,
- Influencing & Leading Others
- Analytical & Strategic Thinking
- Leading Change
- Customer Mindset
- Develop and maintain relationships with existing and potential customers in the territory in order to understand needs, gain market knowledge and recommend actions.
- Ensure relationships with end-use customers are favorable. Take appropriate action, where necessary, if customer is dissatisfied with any aspect of Chemtrade service.
- Independently develop/implement specific account by account tactical strategy to exceed contribution/margin plan, focusing on key criteria of volume, selling price, freight optimization and customer tank car hold time.
- Develop, analyze and negotiate sales agreements at strategic accounts with input from management in order to meet corporate objectives.
- Answer customer’s requests regarding their operation problems related directly or indirectly to the use of our products.
- Conscientiously review and communicate potential opportunities that add value to the current business strategies or fit the growth strategy.
- Effectively manage sales processes including: effective communication with customers (price change notifications, quotations, etc.) territory management and planning, budgeting and forecasting, call reports, expenses, etc.
- Communicates to the business factors that affect market conditions including competitive activity/pricing, end use/industry knowledge, environmental issues and their integration with CHEMTRADE business strategies. Uses this information to optimize decisions.
- Proactively coordinate with operations, distribution, customer service, technical and quality functions to resolve customer issues and successfully implement business strategy.
- Coordinate with accounting personnel to keep customer accounts receivable current.
- Understand and analyze the cost structure, supply chain, inventory balance in order to meet customer requirements, structure new deals and maximize value.
- Understands all costs components which impact cost of doing business with the customer. Optimally utilizes resources available to remain within assigned budget.
- Work/Coordinate projects to develop new business or support our business along with the Sales/Marketing Department
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