911 Communications Operator

• Receive, evaluate, and respond to 9-1-1 and non-emergency calls, dispatching regional and/or local Protective Services based on established protocols.
• Monitor alarm systems and corporate emergency lines, coordinating appropriate responses.
• Accurately enter and maintain incident data in various computer systems and generate required reports.
• Maintain confidentiality of all information acquired on the job.
• Perform administrative duties, including clerical tasks and back check queries, as required.
• Attend all training mandated by the City of Medicine Hat Emergency Services to stay current with procedures and protocols.
• Collaborate with emergency personnel, city staff, and the public, ensuring effective communication and coordination.

• Strong interpersonal and communication skills, with the ability to stay calm and effective in high-pressure situations.
• Exceptional organizational skills, capable of managing multiple tasks during emergencies.
• A team-oriented mindset, ready to work with fellow employees and external agencies to achieve a common goal.
• Proficiency in using Microsoft Office and other relevant software; adaptability to new dispatch systems.
• A commitment to maintaining confidentiality and handling sensitive information responsibly.
• Willingness to continuously learn and adapt, with a focus on health, safety, and mental well-being.

• Completion of Grade 12 or High School Equivalency diploma.
• Certification in Emergency Fire Dispatch (EFD) and Emergency Police Dispatch (EPD).
• Standard First Aid & Level C CPR certification.
• Previous experience in emergency dispatch or telecommunications is considered an asset.
• Excellent vision (with corrective lenses if necessary) and no degree of color blindness.
• Ability to meet hearing requirements, including passing a Hearing-in-Noise Test (HINT).
• Successful completion of an emergency communications skills evaluation aptitude assessment.
• Successful complete a Police Security clearance.
• A combination of training and experience may be considered.

• Make a difference: Contribute to the growth and development of our employees, fostering a culture of continuous learning and professional advancement.
• Collaborative environment: Work alongside passionate professionals dedicated to achieving excellence and driving positive change within the organization.
• Career growth opportunities: Access to ongoing training, development programs and advancement opportunities to support your professional growth and career aspirations.
• Competitive rate of pay: Starting at $36.07/hour

City of Medicine Hat