Solutions Designer - CRM - Senior

• 5+ years of experience (including recent experience) solutioning and hands-on configuring in Salesforce
• Salesforce Certified Platform Developer I
• Salesforce Certified Omni Studio Developer
• Salesforce Certified Experience Cloud Consultant
• Salesforce Certified Administrator
• 3+ years' experience with LWC
• Salesforce Dynamic Forms.

• Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions
• Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
• Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms
• Demonstrated experience designing and supporting the development of prototypes and proof of concepts
• Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues
• Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments
• Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities
• Experience conducting diagnostics and determining methods to help incident management
• Experience implementing AODA compliant solutions
• Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)
• Experience on Integration: Salesforce with Internal Applications
• Should have clear understanding on Security settings, governor limits, platform limitations
• Good experience in implementing Continuous Integration/Continuous Delivery (CI/CD) preferably worked in Salesforce implementation project
• Should be comfortable working in Agile - epics, user stories, features, story points, etc.
• Knowledge on MuleSoft is a plus.

• Strong verbal and written communication skills
• Strong interpersonal and negotiation skills
• Strong consulting skills to engage with all stakeholders
• Demonstrated experience monitoring progress, resolving problems and reporting regularly to business and I&IT management decision-makers
• Demonstrated experience developing and/or supporting the development of training and communication materials in support of large system implementations
• Demonstrated team player with a track record for meeting deadlines.

• Excellent analytical, problem-solving, and decision-making skills
• Proven and demonstrable troubleshooting and analytical experience
• Demonstrated experience in analyzing and resolving any problems, issues, or concerns with systems applications, hardware, software, or telecommunications
• Experience with providing application fixes to support the user acceptance testing and deployment activities
• A motivated, flexible, detail-oriented, and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines
• Testing and deployment activities.

• Previous experience working in Government or Public Sector organizations.

• Demonstrated Hands On - experience designing, supporting, developing, maintaining, and configurating Salesforce solutions Salesforce Certified Experience Cloud Consultant
• Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)
• Salesforce Dynamic Forms.
• Experience implementing AODA compliant solutions

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