Customer Support Analyst – Construction SW
- Markham, ON
- 55.000 $ par an
- Permanent
- Temps-plein
Division: Construction Software – Product Support
Company: SRA Staffing (on behalf of our client, a leading construction ERP provider)About the Role
We're hiring a Customer Support Analyst to join a collaborative, high-performing team that supports accounting and operational modules in a leading construction ERP software platform. You'll become an expert in helping clients resolve software issues related to Job Costing, Payroll, Service, and Accounting.This is a hybrid role based out of Markham, ON, with 1–2 in-office days per month for departmental meetings. If you're located more than an hour from the GTA, you'll be considered remote with one annual trip for team events (covered by the company).What You'll DoTroubleshoot and resolve client support requests (via phone/email)Investigate bugs, data discrepancies, and configuration issuesHelp identify whether a case requires training, software fixes, or client-side changesCollaborate with internal support and product teams to drive resolutionBecome proficient in a product area (e.g., Payroll, Job Costing) over timeWhat We're Looking For
Must-Have Skills2 years minimum of experience in client support (software, helpdesk, or SaaS) with a North American based companyBasic understanding of bookkeeping (debits, credits, general ledger)Excellent communication skills in English both written and spokenPatience, curiosity, and problem-solving abilityComfortable working EST hours: 8:30 AM – 5:00 PM ETNice-to-HaveExperience supporting ERP or accounting software (e.g., CMiC, ServiceTitan, Sage, Procore)SaaS or cloud-based platform support experienceFamiliarity with the construction or trade service industryWhy Join?Clear progression path: Level 2, 3, and cross-team moves into QA or ProductComprehensive training program (10–12 weeks, includes call shadowing)Fast-growing software group with a strong culture of mentorship and internal mobilityCompensation & PerksBase Salary: $55,000 CADBonus: ~can be up to $3,000 annually + incentive opportunitiesVacation: 3 weeksBenefits: Full group benefits package (Day 1)Equity: Optional employee stock purchase plan (15% match on up to 15% contribution)Equipment: Laptop providedInterested?
Send your resume directly to AnushaS @srastaffing.com. We're actively interviewing and moving quickly.