Business Solutions and Operations Analyst

• Provides Account Operations & Systems support to BGIS Clients and Client Account Team Members
• Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
• Recommends solutions and implements appropriate actions for issues
• Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives
• Participates in the development of corporate programs/projects and releases of new system applications
• As the business representative, works closely with the project management team and development to ensure client requirements are captured and met for system enhancements
• Develop, execute and escalate UAT cases to validate system output expectations
• Assists in the RealSuite data setup as well as the testing of new client transition environments
• Executes data changes to the asset management and preventative maintenance systems as required
• Assists in system and application training for client accounts teams, departments as well a new accounts to BGIS
• Assists with development, documentation and review of policies, processes, training materials and work instructions for internal and external users
• Develops RealSuite forms for use by the organization along with corresponding training material and work instructions
• Develops, monitors and maintains the corporate program' tools; performance and service delivery including the Exceptional Customer Experience (ECE) and the Halocarbon Program
• Uploads the appropriate documents, forms and submissions to the internal portal to be shared, monitored and reviewed by the client account teams
• Assists in compiling and analyzing operational, financial and key performance indicator data to support client account teams
• Prepares corporate monthly performance reports for executives and client leads, measuring the actual performance vs the expected.
• Updates process documents including work instructions, forms and policies.
• Participates in special projects and ad hoc analysis as required
• Reviews and verifies accuracy of all compliance-related data submitted from all client business groups and product lines.
• Prepares and distributes related reports to relevant stakeholders. Highlights non-compliant items for stakeholder action and tracks non-compliance items to closure.
• Administers related FMO program databases and ensures data integrity. Ensures data is properly loaded and archived to permit easy access and data retrieval.
• Participates in the provision of training to Operations team members to facilitate understanding of compliance data related requirements and interpretation.
• Reviews compliance data and identifies process inefficiencies and inaccuracies.
• Assists in the development of compliance-related processes through activities including the provision of data reporting and analysis, and research of best practices.
• Assists in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc.
• Maintains current knowledge of compliance requirements of external organizations to assist with related initiatives
• Other duties as assigned

• Understanding of compliance requirements of relevant external organizations.
• Knowledge of RealSuite System,
• Community college diploma or equivalent training (e.g. RPA, CET)
• Minimum of 1-3 years of relevant job-related experience
• Knowledge of quality management practices.
• Strong proficiency in MS Excel, PowerPoint and Word.
• Effective Data management skills
• Data reporting, verification and analysis skills. Attention to detail.
• Effective written communication skills.
• Problem solving skills

BGIS