Summary of DutiesResponsible for providing reception and clerical support to the Working Condition Program and the Globally Funded Program in the Department of RehabilitationResponds to all incoming phone calls, directing inquiries to appropriate personnel/areaGreets and registers patients for all assessment and treatment appointmentsRegisters patients in hospital system, program databases, tracking spreadsheets, and external portalsLiaises with internal and external customers, providing accurate information pertaining to patient appointments and booking timeframesCompletes referral intake process; intake, triage, scheduling, and preparing clinic chartsPrepares weekly clinics, reconciling prepped files to clinic schedulesMonitors, prints, and submits radiology requisitions and final reports as requiredFormats, and submits clinic reports to referral source using external electronic portalCompletes post clinic tasks including faxing of medical referrals, tracking attendances, entering follow up time frames, and faxing of summary sheets as requiredReconciles clinic attendances to end of day clinic schedule to confirm accuracy and updates database as appropriateMaintains, and updates WSIB Electronic Referral System for appointment tracking and submission of clinic reportsMonitors and follows up on program status reports from Access DatabaseAssists with follow up bookings and chart prep as requiredProvides Administrative support for Clinical Team, Management Team, Administrative Team, and Global ProgramsOther duties as requiredQualifications/SkillsGrade 12 education; Post-secondary business/secretarial course3-5 years’ experience in a busy clinic reception where there are multiple clinics running simultaneouslyExcellent typing and data entry skills (accuracy and speed)Ability to handle a busy telephone system, patient reception, and patient bookingsExceptional customer service skills, interpersonal skills, and ability to work well within a teamExperience working with Insurance Companies, Disability Management Companies, and other Third Party Customers (WSIB)Demonstrated ability to work independently, take initiative, problem-solve, and meet deadlinesDemonstrated ability to multi-tasks and prioritize independentlyProven organizational skills, and ability to manage multiple clinic booking systems accuratelyAbility to work in high volume clinics, and assess priorities, organize workloads and allocate time effectivelyAbility to work under pressure in a fast paced environment with flexibility and diplomacy while providing excellent customer serviceAble to communicate in a clear, concise mannerExceptional knowledge and demonstrated use of Access Databases, including creating daily and monthly reportsKeyboarding at 40w.p.m. with maximum 5% error Rate If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below.Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.
