Billing Representative

OpenText

  • Waterloo, ON
  • Permanent
  • Temps-plein
  • Il y a 6 heures
OPENTEXTOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.AI-First. Future-Driven. Human-CenteredAt OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.Your impact:Reporting to the Billing Operations Manager, the Billing Representative is an integral role in ensuring Billing delivery excellence in the Order to Cash function. He / She brings their subject matter expertise in software services billing, great customer service, team work and business partner skills to effectively support your peers, leaders, Sales and other key stakeholders in delivering Billing efficacy.You also bring your professional approach and strong process capabilities to support our process automation goals. Integrations are a way of life at OpenText, so you lead change in your everyday approach with your peers and other key stakeholders in delivering on the Billing mandate.What the role offers:
  • Accountability to ensure they meet /exceed billing targets, which requires accurate interpretation of complex legal agreements and purchase orders
  • Completion of Peer audit reviews on work from contract through invoice; successfully complete proper training of team members
  • Partnering with Sales and Collections to resolve billing and collections issues, including completing account reconciliations to ensure accurate and complete resolution to achieve month-end, quarter-end targets
  • Partnering with Global Billing peers to drive end-to-end process and practice improvement to deliver on process automation goals
  • Effectively managing external customer/stakeholder inquiries on billing processes, internal controls, and policies
  • Following all internal controls and policies related to invoicing to protect OpenText’s brand
  • As an SME, working with project teams to deliver on acquisition integrations
  • Identifying and supporting continuous improvement initiatives to deliver on process automation goals
  • Assisting in audits where required
  • Deliver on other priorities as assigned to execute on the Billing mandate.
What you need to succeed:
  • Minimum 3+ years experience in software billing function; global billing experience in the software services or high-tech industry preferred.
  • Strong working knowledge and experience of payment portal infrastructure, with a willingness to build new processes for improvement
  • Understanding of portal registration and change processes from a customer and internal perspective
  • Strong working knowledge of billing systems and Microsoft products.
  • Knowledge in SAP, SalesForce would be an advantage.
  • Experience of payment portal processes (Ariba, Tungsten, Coupa)
  • Excellent attention to detail and analytical ability.
  • Demonstrated ability to train, utilizing change management methodologies to ensure their peers and stakeholders successfully use new processes.
  • Very strong organizational skills.
One last thing:OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

OpenText