IT Support Specialist

Ottawa, ON
Permanent
Temps-plein

Il y a 15 jours

Job Description:A well-established professional services organization is seeking a proactive, hands-on It Support Specilist- IT Manager to oversee its technology environment, partner with third-party providers, and ensure systems remain secure, stable, and aligned with evolving business needs.This role blends day-to-day operational support with longer-term strategic planning, and is ideal for someone who thrives in a fast-paced, deadline-driven environment.Compensation is competitive and commensurate with experience, with a comprehensive benefits package including health coverage and retirement savings support.Key Responsibilities

Oversee the organization's IT environment across multiple locations, supporting both onsite and remote users while ensuring secure and reliable operations
Manage the IT ticketing function, monitoring service levels, identifying trends, and coordinating escalations to maintain high-quality support
Lead onboarding and offboarding processes, including device provisioning, access management, and system configuration
Coordinate vendor relationships, including service agreements, renewals, and software licensing compliance
Act as the primary liaison with external IT partners, including Managed Service Providers and other vendors
Support and maintain core infrastructure, including networks, meeting room technology, and secure document workflows
Lead the implementation of new systems, upgrades, and integrations from planning through adoption
Oversee IT asset management, including inventory tracking, lifecycle planning, and procurement
Develop and maintain IT documentation, policies, and internal knowledge resources
Deliver user training and ongoing support to promote effective and secure use of technology

Requirements:Qualifications & Experience

5-10+ years of experience in IT operations or infrastructure roles
Post-secondary education in Information Technology, Computer Science, or a related field (or equivalent experience)
Certifications in Microsoft technologies (M365/Azure) and/or cybersecurity (e.g., Security+, CISSP, CISM) are considered strong assets
Strong organizational and prioritization skills, with the ability to manage competing demands
Experience managing vendors and external service providers
Solid understanding of data privacy, security, and risk management best practices
Excellent communication skills, with the ability to translate technical concepts into clear, practical guidance
Experience developing processes, documentation, and policies
Proven ability to lead technical initiatives while maintaining operational stability
Adaptable and quick to learn new tools and technologies

Nice to Have:

Experience working and supporting Practice management software (Ghost Practice, Clio Manage, Smokeball, 8am MyCase, Abacus Law, PracticePanther)
Experience troubleshooting and supporting NetDocuments

Robert Half

Postuler