Night Auditor
River Cree Resort & Casino
- Enoch, AB
- Permanent
- Temps-plein
- Performs all duties at the Front Office as necessary.
- Runs Front Office shifts.
- Performs daily Front Office shift operations and ensures compliance with all policies, standards and procedures.
- Opens and closes Front Desk Night Audit shifts and ensures completion of assigned shift checklist and other duties.
- Runs and reviews critical information contained in Front Desk reports.
- Understands the functions of the Bell Staff, and Concierge/Guest Services operations.
- Leads all areas of the Front Office in the absence of the Guest Services Manager or Guest Services Supervisor.
- Operates all department equipment as necessary and reports malfunctions.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Participates in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Understands night audit procedures and is able to comprehend and utilize reports as necessary.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from supervisor as necessary.
- Is empowered to provide excellent customer service within guidelines.
- Utilizes affirmative service behaviors; continuously strives to improve service performance.
- Assists in the review of comment cards and guest satisfaction results with associates.
- Familiarizes self with convention resumes to verify the requests and requirements of the planner are being met.
- Reviews and utilizes same day selling procedures in order to maximize room revenue and hotel occupancy.
- Performs procedures to verify accuracy of room rates to maximize revenue opportunities
- Participates in the application of departmental controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of Front Desk operations on the overall hotel financial goals and objectives.
- Maintains compliance with all health, safety and fire regulations and acts as a main communication link in emergency situations.
- Promotes accident prevention and awareness.
- Participates as needed in the investigation and reporting of associate and guest accidents.
- Understands and complies with loss prevention policies and procedures.
- Acts as a Manager on Duty and Lobby Ambassador as assigned.
- Attends staff meetings as required.
- To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
- All other duties as assigned
- 1-3 years Front Desk, Bell Desk experience or other guest service experience
- Previous hotel supervisory experience required
- High School Diploma preferred
- Diploma/Degree in Hotel & Restaurant Management preferred
- Intermediate computer knowledge
- Previous experience with a property management system
- Basic Math Skills
- Knowledge of Resort facilities
- Knowledge of local service and attractions
- Dynamic and outgoing personality
- Superior customer service skills
- Good communication skills in English (verbal, written and spoken)
- A competitive wage and excellent benefits.
- Shuttle service from West Edmonton location.
- All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
- An opportunity to work within a progressive, exciting team environment.
- An opportunity to work with a skilled Management team.