Service Advisor - Temporary Maternity Leave - Camrose

• Working closely with the Service Manager and Shop Foreman to review repair orders for the day.
• Scheduling service appointments.
• Updating customers on the status of their equipment and additional work required.
• Acting as a liaison between customers and Service Technicians, communicating information.
• Reviewing work orders to ensure parts are entered, Service Technician notes are entered, and labour times are entered and correct.
• Assisting the Service Manager with warranty claims.
• Monitoring metrics, like Service Technician efficiency.
• Calling and managing customers for payments.

• Previous experience as a Service Writer, Service Advisor, or a similar customer-facing position.
• Ability to familiarize with reviewing paperwork for accuracy and managing multiple priorities.
• Computer skills with products such as Excel, Word, and Outlook.
• Track record for creating and maintaining great relationships with customers.
• Experience growing up or working on a farm would be an asset, but not required.
• Mechanical knowledge with equipment would be a plus, but not required.

• A great benefits package
• A great company culture, you'll get to work with a lot of amazing people!

Agriterra Equipment