Description du posteWhat is the opportunity?You are an associate within the Collections team acting to deliver an exceptional client experience by offering advice & solutions during their time of need. You champion the RCAP Leasing brand and provide support to our clients as through the management of delinquent and challenging accounts.What will you do?Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering and resolving client financial concernsContact customers to collect total arrears including past due rental payments, interest, and feesResolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partnersNegotiate payment plans to reduce loss from a delinquent accountWork with clients, vendors, and asset remarketing companies to recover equipmentInitiate activities (i.e. sending letters, equipment recovery, assigning of bailiff’s) on accounts that are deemed ‘uncollectable’ in order to mitigate our lossPrepare receivership and/or bankruptcy documentation as required and initiate contact with Trustee for release of secured equipmentAnalyze accounts to determine high priority accounts to be given immediate attentionWhat do you need to succeed?Must-have:Proven interpersonal, communication and problem resolution skillsProven ability to build rapport while offering the right solutions for our clients while mitigating riskDesire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concernsStrong oral and written communication skillsStrong organizational and time-management skillsAbility to work independently and as part of a teamBilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.Nice to have:Past experience in a customer service role where you provided a variety of needs based solutionsPast experience in the equipment leasing industryWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicableExcellent career development and access to a variety of job opportunities across business and geographiesLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamCompétences professionnellesDétails supplémentaires de l’emploiAdresse: 5575 NORTH SERVICE RD:BURLINGTONVille: BurlingtonPays: CanadaNombre d’heures de travail par semaine: 37.5Type d’emploi: temps pleinSecteur d’activité : Services bancaires aux particuliers et aux entreprisesType de fonction : RégulierType d’échelle salariale: SalariéDate d’affichage: 2025-06-18Date limite des candidatures: 2025-09-16Remarque: Les demandes seront acceptées jusqu'à 23 h 59 le jour précédant la date limite de présentation des demandes ci-dessusInclusion et équité en matière d’emploiÀ RBC, nous pensons qu’un milieu de travail inclusif offrant des points de vue diversifiés est essentiel à notre croissance continue, en tant qu’institution financière parmi les plus grandes et les plus rentables au monde. Notre milieu de travail propice à l’excellence, à la collaboration, à l’innovation et à l’épanouissement professionnel de nos employés contribue à concrétiser notre raison d’être et à générer de la valeur pour nos clients et les collectivités où nous exerçons nos activités. Pour cela, nous mettons en place des politiques et des programmes visant à favoriser un milieu de travail fondé sur le respect et l’appartenance et offrant des occasions pour tous.Joignez-vous à notre communauté de talentsTenez-vous au courant des formidables perspectives de carrière offertes à RBC. Inscrivez-vous et recevez des renseignements sur les plus récentes offres d’emploi et les activités de recrutement qui vous intéressent, de même que des conseils en matière de gestion de carrière.Repoussez vos limites et bâtissez un nouvel avenir à RBC. Découvrez comment nous mettons notre passion et notre motivation au service du bien-être des clients et des collectivités à
