Senior Specialist - Service Optimization, CBS

Canada
69.000-114.000 $ par an
Permanent
Temps-plein

Il y a 22 jours

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Facilitate meetings with SMEs to gather insights into current service requests channels.
Analyze collected data to delineate service specifics, customers' experience and requests' processing details.
Conduct comprehensive service assessments and diagnostics to identify opportunities for improvement structural channels, self-service and change behavior tactics.
Utilize Lean/Six Sigma tools and methodologies to analyze, design, and implement process improvements.
Align recommendations with MySupport, changing management and self-serve execution leaders to define implementation priorities and feasibility.
Design right channeling reports and track on process improvement metrics and project outcomes.
Support channel strategy leaders with recommendations sign off and successful implementation of recommended solutions.
Contribute to other business transformations, process improvement projects and Kaizen events as assigned

About the teamThe Senior Specialist will be crucial in advancing our Channel Strategy Optimization initiative. This role requires expertise in process improvement methodologies such as Lean and Six Sigma, advanced customer experience knowledge, and the ability to conduct comprehensive process diagnostics. Additionally, the role will support other strategic projects as needed.Enough about us, let's talk about youYou have analytical and process mindset. You worked on process improvement projects, have experience in process mapping, process data and root causes analysis, solutions deployment and controlling achieved results. You enjoy collaborating with different stakeholders and process owners.

At least 2 years of experience in process engineering/ project management
Bachelor's degree (or equivalent)
Lean six sigma certification (Yellow belt/ Green Belt)
Strong working knowledge of Microsoft applications (including Visio)
Advanced proficiency with MS Excel
Proven analytical capabilities
Experience in generating process documentation and reports
Excellent communication skills, with an ability to translate data into actionable insights

Total RewardsThe salary range for this position is $69,000 - $114,000 and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Â Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.Apply nowStartPlease wait...Get connectedServicesIndustriesCareersLegalConnect© 2024. See Terms of Use for more information. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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