About UsFor over 50 years, our Property and Casualty insurance Company, CAA Insurance, has provided dependable and trustworthy service to protect Canadians and what matters to them. CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.Who we areAre you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!Position DetailsWhat You Will Do
Support the Insurance team by answering inbound calls from our CAA Insurance policy holders regarding general service and sales inquiries, as well answer questions around billing options and payments.
Send outbound correspondence to CAA Insurance policy holders
Outbound calling to existing CAA Insurance policy holders to collect needed information
Assist with the collection of data for departmental reporting
Offer support for ongoing departmental projects and initiatives
Meet Key Performance Indicators (KPI's) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.Who You Are
Post-Secondary education completed, University preferred
1-3 years of exceptional customer service experience
Previous experience in a call center environment
Desire to pursue a general insurance license and/or Chartered Insurance Professional (CIP) designation
Strong teamwork and analytical skills
Excellent communication skills, both verbal and written
Must be flexible around hours:
Monday-Friday 8:30 am to 6:00 pm
Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted. Please note that we may use AI tools to help us through the recruitment process.Our CommitmentWe are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
