Leasing Agent- Residential

• Responsible for answering incoming prospect phone calls in order to educate, attract and rent suites
• Proactively contact and follow up with site leads and applicants on waiting lists to set up viewings to lease up the building
• Emphasize location, building suite features and benefits, quote rental prices, and schedule appointments
• Promote current marketing initiatives and incentives to prospective tenants
• Document all prospect interactions in the appropriate database or software
• Proactively qualify tenants while matching them with suites that properly meet their needs to close the deal
• Verify tenant references, ID, and file deposits
• Promote/Maintain/Ensure a strong tenant experience from initial contact, screening processes, to move-in day
• Collaborate with the Marketing Manager on any website or ad changes/discrepancies
• Provide feedback and make marketing requests as needed to ensure the site is reaching its targets
• Research and summarize market trends and provide updates on competitor behaviour, incentives, and strategies
• Prepare and present all rental/tenant applications for the Resident Manager to review, ensuring all information is complete and accurate
• Ensure vacancies are minimized and that the building is filled with desirable tenants
• Advertise vacant suites electronically and in print as required
• Adhere to a 30-minute response time during business hours for inquiries from head office, site staff, and prospective tenants
• Show vacant suites to prospective tenants
• Ensure common areas and vacant suites meet cleaning standards on walk walk-through
• Take applications, ensure all information is complete
• Promote, maintain, and ensure a strong tenant experience from initial contact, screening processes, to move-in day
• Ensure vacant units are cleaned and ready for move-in
• Maintain a detailed individual file for each tenancy, including completed and signed application, condition inspection report, lease agreement, all rent increases, other notices and any other relevant information
• Update CRM and Spark in a timely manner, with careful attention to detail and accuracy
• Maintain a daily log of calls/emails/showings etc.
• File copies of letters, notices and other correspondence relating to a tenancy as required
• Keep a careful record of petty cash
• Work with the Resident Manager to post office hours
• Maintain open lines of communication with the Resident Manager, proactively developing teamwork
• Provide vacation coverage as required
• When needed, act as emergency support to the Resident Manager or Assistant Resident Manager
• Assist in the coordination of various tenant retention programs as instructed by designated head office program managers
• Adhering to internal applicant screening policies.
• Adhering to the Residential Tenancy Act.
• Other duties as assigned

• Flexible schedule with the availability to work evenings and weekends.
• Enjoy working in a fun and fast-paced environment.
• Strong computer skills: confident in MS Office (CRM experience considered an asset).
• Fluent in the English language, both written and verbal.
• Excellent organizational, communication and time management skills.
• Ability to exercise tact, diplomacy, and confidentiality at all times.
• Bonus: Solid understanding of the Residential Tenancy Act.

• Minimum two (2) years of relevant sales or leasing experience.

Pacific Cove Properties